CustomLinc Staff Documentation
Reports
Bookings
Annual Pass
How to: Send or re-send a Sign up/Confirmation Email for Annual Pass Customer
If the customer can provide their booking reference number, you can search for the booking as nor...
How: An Annual Pass Member can make an excursion booking themselves
Go to the annual pass portal here: https://apps.customlinc.com.au/puffingbillyrailways/Member...
How To: Cancel an Annual Pass booking
Currently this cannot be done within the portal. The user will need to contact the CSC and have t...
How to: Register your Annual Pass account
The customer should receive a confirmation email once the purchase has been confirmed to their...
How to: Purchase an Annual Pass
This is a work in progress, details of this may change as specifics locations for products are pl...
How: A User can reset their password
Go to the annual pass login webpage. Click I have forgotten my password. Type in the ema...
How to: Reset a Annual Pass user password
Go to membership details Search for the Annual pass members full name or membership number ...
How to: Renew a membership/ Annual pass
Inside the annual pass portal they can click the tab Renew Membership Click continue ...
How: A user can edit their service booking in the Annual Pass Portal
A user can see upcoming travel dates on the Dashboard If they want to edit their booking the...
How to: Merge a Member into another Members Account
This is also the process on how to add a separately booked pass for a companion into the paid mem...
Meal Requests/Dietary Requirements
Creating a New Booking with a Meal Request or Dietary Requirement
In this example I will creating a new booking for our Murder Mystery for 2 people. If you are lo...
Editing or Adding a Meal Request to an existing booking
Search for the booking and go into the booking details On the right of the party name go to c...
How a Customer will make Meal Requests for applicable products.
As of 09/10/2024 Meal Requests are only enabled and required on Paint & Sip and Murder Mystery pr...
Dietary Requests on Manifests
When a meal request is filled out it shows in the manifest next to each passengers name. In this ...
Agent Portal
Custom Linc Password Change
This article will show you how to change your password in Custom Linc Open Custom Linc. At ...