Annual Pass
How to: Send or re-send a Sign up/Confirmation Email for Annual Pass Customer
If the customer can provide their booking reference number, you can search for the booking as nor...
How: An Annual Pass Member can make an excursion booking themselves
Go to the annual pass portal here: https://apps.customlinc.com.au/puffingbillyrailways/Member...
How To: Cancel an Annual Pass booking
Currently this cannot be done within the portal. The user will need to contact the CSC and have t...
How to: Register your Annual Pass account
The customer should receive a confirmation email once the purchase has been confirmed to their...
How to: Purchase an Annual Pass
This is a work in progress, details of this may change as specifics locations for products are pl...
How: A User can reset their password
Go to the annual pass login webpage. Click I have forgotten my password. Type in the ema...
How to: Reset a Annual Pass user password
Go to membership details Search for the Annual pass members full name or membership number ...
How to: Renew a membership/ Annual pass
Inside the annual pass portal they can click the tab Renew Membership Click continue ...
How: A user can edit their service booking in the Annual Pass Portal
A user can see upcoming travel dates on the Dashboard If they want to edit their booking the...
How to: Merge a Member into another Members Account
This is also the process on how to add a separately booked pass for a companion into the paid mem...