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PBR IT Support

The place to find documentation meant for end users of Puffing Billy Railway Systems. If you are having issues with any IT system on the railway - it is likely there is a guide on how to resolve it here!

S&T Systems Documentation

Documentation space for systems such as Level Crossing Monitoring and Radios

ScreenToGif

IdealPOS

Adobe Acrobat

Desk Phone

EFTPOS

Exclaimer

Google

OneDrive

Outlook

Multi-Factor Authentication

SharePoint

Teams

Using Cisco AnyConnect VPN

WiFi

NetSuite

Sensors

Aconex

Ring Central

Node-Red

CustomLinc Staff Documentation

Voicemail

Desk Phone

Accessing OneDrive (Desktop)

OneDrive

Accessing OneDrive (Web)

OneDrive

Outlook Mobile App

Outlook

Outlook Webmail

Outlook

Reports

CustomLinc Staff Documentation

Bookings

CustomLinc Staff Documentation

Firewall

Guacamole

Annual Pass

CustomLinc Staff Documentation

Meal Requests/Dietary Requirements

CustomLinc Staff Documentation

Lakeside PA Systems - LVC & Station (Training)

PA Systems

Belgrave PA System (Training)

PA Systems

Menzies Creek PA System (Training)

PA Systems

Emerald PA System (Training)

PA Systems

Gembrook PA System (Training)

PA Systems

Agent Portal

CustomLinc Staff Documentation

Device Policies

Intune

How to use ScreenToGif

ScreenToGif

1) Open the application: Once the application has been installed on your PC you can search for it in your windows Start Bar.  2) First Menu: You then need to open the application and you will be shown this application screen. Recorder allow you to ...

IdealPOS is not loading properly

IdealPOS

If IdealPOS does not load correctly, or gives an error stating something like "Unable to open IPSClient", or "Unable to connect to SQL Server", there is a small troubleshooting step you can do before contacting IT. IdealPOS has an integrated troubleshooting ut...

Adding a Signature to a PDF Document

Adobe Acrobat

Use the following documentation for when you would like to add your signature to a document, for example an invoice or signing off on important document. Step-by-step guide Open the file you want to sign in Adobe Acrobat (Reader or DC depending on the vers...

Programming Button on your Phone

Desk Phone

Step-by-step guide With the phone in the cradle press the feature button. Click the button you wish to program (bottom three rows only). Enter the number or speed dial you want to program in (remember you need to add the 0 if the number is outside...

Setting up voicemail on your desk phone

Desk Phone

The below instructions will assist you with setting up the voicemail on your desk phone for the first time. Step-by-step guide Dial 799 Enter your security code (0000 for first time until you set your own) Follow the prompts, you will be asked the follow...

Checking Desk Phone Voicemail Messages

Desk Phone Voicemail

You must have first setup your desk phone voicemail message bank. Please refer to Setting up voicemail on your desk phone. To check your voicemail messages on your desk phone you can follow the below instructions. Step-by-step guide Dial 799 to access...

Editing Voicemail Settings

Desk Phone Voicemail

Once you have setup your voicemail on your desk phone you can edit it at any time by following the below steps. Step-by-step guide Dial 799 Enter your security code and wait approx. 10 seconds You’ll hear the statement to ‘Remember Yes for 1 and 2 for No...

Setting up voicemail on your desk phone

Desk Phone Voicemail

The below instructions will assist you with setting up the voicemail on your desk phone for the first time. Step-by-step guide Dial 799 Enter your security code (0000 for first time until you set your own) Follow the prompts, you will be asked the follow...

"LOGON REQUIRED" is displayed on CBA Essential Plus pin pad

EFTPOS

This information is provided regarding the new Integrated CBA pin pads in Booking Offices and Shops. Step-by-step guide If the pin pad is rebooted, its battery has been run down or connection to the booking/POS terminal is lost for an extended period...

Add a New Signature

Exclaimer

Step-by-step guide In the top left corner of the page click on New Signature. You will have the option to select from a template or create a blank signature. Your signature will be generated. Press the Save As button and give a title to your new s...

Applying the Signature to Users & Groups

Exclaimer

Step-by-step guide On the main Email Signature page hover over the signature you wish to assign the senders to and click Select senders. Click on the Add People/Groups button. You can select from a variety of ways on how you would like to add the ...

Deleting a Signature

Exclaimer

Step-by-step guide On the main Email Signature page hover over the signature you wish to delete. Click on the trash can icon. Click the OK button to confirm the delete.

Editing an Email Signature

Exclaimer

Step-by-step guide On the main Email Signature page hover over the signature you wish to edit and click on Signature Design. On the left hand side you will find editing items (Text, images tables etc.). You can click and drag these items onto your sign...

Installing the Client on a User’s Computer

Exclaimer

Step-by-step guide Download the Exclaimer signature software: https://outlookclient.exclaimer.net/csua/index.html If you’re using Google Chrome browser it may give you a warning that it is an unsafe file, just click keep file. Go to your downloads fol...

Login to Exclaimer

Exclaimer

Step-by-step guide Go to https://portal.exclaimer.com/new/ to sign in. If you linked your account with your PBR Microsoft Account you can use that to log in. Once you log in, you will see the following screen. Click on Launch to open the signature edit...

Set date/time trigger

Exclaimer

Step-by-step guide On the main Email Signature page hover over the signature you wish to set a date/time trigger and select the Set date/time trigger button. Select the Apply within Date/Time range checkbox and select the date ranges. Click OK once you...

Forcing a Data Synchronisation

Exclaimer

Sometimes you will need to manually synchronise data from Office365 so you can see immediate changes in the Outlook signature. Step-by-step guide In the top right corner press the menu button and click on Settings. Click on the Start button to begin t...

Exclaimer Issue Troubleshooting

Exclaimer

If after installing the client, Exclaimer will not produce a signature, there are a few steps that can be undertaken to try and resolve the issue First off purging Exclaimer is important, as it helps renew the credential that Exclaimer uses to pull your inf...

Creating Google Account with Gmail

Google

Follow this guide to create a Google account for a mobile device or to get access to a Puffing Billy Railway Google Drives. Step-by-step guide Click Here to open the signup page. Ensuring that when creating your account that you use your @pbr.org.au ema...

Signing in / Syncing OneDrive

OneDrive Accessing OneDrive (Desktop)

Step-by-step guide Search for Onedrive in Windows and open the app. The OneDrive icon will appear in the right-hand corner of the taskbar. Click on it to open OneDrive. Sign into OneDrive with your PBR credentials. Click Next. Make sure Sync...