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This article will show you how to change your password in Custom Linc   Open Custom Linc. At the top right, hit the drop-down arrow and select "Change Password".  Enter your old password, followed by your new password. 

This procedure details the steps required to add a new user to the CustomLinc system. This will typically occur when a new employee commences with the organisation. Before account set up can take place an approved new user request must be submitted via the IT ...

This article will show you how to add an RFID tag to a user's account in Custom Linc. Firstly, you will have to convert the staff member to a crew member. Search the user in Custom Linc. Right click the user and select "Configure as > Crew Member". T...

This article will show you how to remove an RFID tag from a user.   Open Custom Linc, select "Contacts" and search for the desired person to remove the RFID tag from. Click on the user's name to open the menu on the right and select "staff". Clic...

Find the Contact you wish to allocate to a Contact group Select the  icon This will pop up the list of Contact Groups that can be allocated, double click on the one you wish to add Repeat until you have added all the Contact Groups you wish to. ...

Go to Settings > General > Contact Groups Select ADD > fill in template > SAVE You can also edit existing templates by selecting - You cannot ad or remove Contacts from the group here. Please refer to How to: Assign or Remo... | BookStack

Contacts screen Search for Contact Double-click on ContactOrganisation  Select Add to add Postal and Physical addresses Select Add to add Email, Phone, Fax, Facebook, Twitter and website Individual 4. Right-click under Contact Methods and selec...

Go to Contacts Select the Contacts drop down to search for a contact filter.  From here you can click the arrows to expand the filters, the following are examples.  Contact Groups are managed on a per agent basis - an Agent (contact) can have mult...

 Go to Contacts > Add Contact (+) > Click Organisation Fill in the Name & any other relevant data on the left side - A code is required but is not used unless they are on account. We would recommend doing some sort of Business initials like PBR or PBRB for exa...

Overview Multi-Factor Authentication (MFA) protects your PBR account by requiring a second verification step when you sign in. Microsoft Authenticator is the standard MFA method for all PBR staff. You will need your mobile phone to complete this setup. If you ...

Overview If you receive an email that looks suspicious, report it to IT immediately using the Report Phishing Email button in Outlook. Do not click any links or open attachments first. For guidance on how to spot a phishing email, see: Recognising and Reportin...

To sign in on the app, click "sign in" > "Enter account details". Enter the users email address with the sign-in address as below and hit next. You will need to authenticate with duo. 1password will then ask to trust the device. You will need to input a...

This article will assist in using the LVC meeting room conference av system.     1.    Basic operation   The audio Visual system is controlled by a touch panel sitting on the Conference room table.   Under the lift up panel in the centre of the table ...

Overview PBR uses Global Protect as its VPN client. The VPN allows you to securely access PBR network resources (such as shared drives and internal systems) when working from home or off-site. Global Protect should be installed on your PBR-issued device. If it...

This article will show you how to use the Belgrave station meeting room conference system. If you created a meeting If you created the meeting and sent invitation to PBR or external sources. When creating a meeting, select "Teams Meeting" to make it an on...

This article will show you how to print a crew card for Staff & Volunteers. Volunteers have another QR code printed on the back for logging into Better Impact iPads located throughout the railway. All printing is done on computer ETRB220617D located in the Fin...