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Gembrook PA System (Training)
Adobe Acrobat
Guides for using Adobe Acrobat — adding signatures to PDF documents.
Desk Phone
Setting up and using your desk phone — voicemail, speed dials, and phone settings.
EFTPOS
Troubleshooting and operating CBA EFTPOS terminals at PBR booking offices and shops.
Agent Portal
Creating a Google account using your PBR email address for access to Google services.
OneDrive
Storing, sharing, and syncing files using Microsoft OneDrive — your personal PBR cloud storage.
Outlook (Email & Calendar)
Using Microsoft Outlook for email and calendar — desktop, web, and mobile.
Agent Management/CRM
Multi-Factor Authentication (MFA)
Setting up and managing MFA for your PBR account. Microsoft Authenticator is the standard method for all staff.
SharePoint
Accessing and sharing files in SharePoint — PBR's shared document platform.
Microsoft Teams
Using Microsoft Teams for chat, meetings, channels, and file collaboration.
WiFi
Connecting to PBR corporate and guest WiFi networks.
NetSuite
Accessing and troubleshooting NetSuite — PBR's finance and ERP system.
CustomLinc Staff Documentation
Staff guides for the CustomLinc ticketing and booking system.
Service Management
Website
IdealPOS is not loading properly
If IdealPOS does not load correctly, or gives an error stating something like "Unable to open IPSClient", or "Unable to connect to SQL Server", there is a small troubleshooting step you can do before contacting IT. IdealPOS has an integrated troubleshooting ut...