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The IT and Marketing teams locate at Kilvington Drive use NEC DT800 IP handsets as desk phones  These phones are connected to the core switch stack in the Kilvington comms rooms and are configured to use VLAN mode on both the LAN and PC ports. The phones are...

There can be an issue when Adobe DC Reader is installed and a User needs Adobe Pro where Adobe Reader will not uninstall properly and then causes issues with logging into Adobe Pro and will not show the request for signature option in tools.  Reva uninstaller...

It is possible to forward shared mailboxes to multiple users personal emails via a distribution list. Though this is not an ideal work around and users would be better served by connecting the shared mailbox to their phone or laptop, there may arise times in s...

You cannot use Dynamic SG for SharePoint access for groups. In this case you need to create a M365 Dynamic Group Instead. This is useful for having an ALL users, All Staff so on, once they are onboarded.  Go to AAD Admin Centre  Go to Groups > All Grou...

Under Monitoring > Attachments  

These are extension from 700- 799 only (for other ranges, please contact the Telephone Supervisor) Web browse to 10.10.1.51:61000Credentials in 1Pass - NEC Web Portal Name Change Go To Top Menu for Admin Menu, the side Menu for User Management. The screen wi...

Step-by-step guide Tap the screen to wake the EFTPOS terminal. You may also need to press one of the buttons on the side of the machine.  Put in the passcode. If you are unsure contact your manager. You will be presented with the price screen, put in the ...

Step-by-step guide Open the image file in GIMP. You can either drag and drop into GIMP; Right click the file select Open As and find GIMP in the list; or go to File > Open.. the navigate to where the file is and select Open. Select File > Export As... ...

The following guide describes how to manually install Defender for Linux https://learn.microsoft.com/en-us/microsoft-365/security/defender-endpoint/linux-install-manually?view=o365-worldwide Linux commands for Microsoft Defender can be located at: https://l...

To receipt a booking over the phone inside of CustomLinc, the Online Payment Link is now the method to complete this.  Inside the booking, Select Receipt In the receipt menu, change the Payment type to the Card Type, and add the amount to be paid. This...

If you are unable get a pinpad to connect/work after basic trouble shooting steps (restart, re-plug USB-B) contatct the below numverFor Commonwealth Bank (CBA) Pinpad's call 1800 230 177 opt 1, 2, 2 and enter the Terminal ID while you are with the pinpad that ...

Tomcat has been modified from the default setup to allow for SSL to be enabled for the Guacamole host.  ALL of Tomcat settings and logging files are inaccessible from the regular user login. sudo -s is required to be able to access and modify Tomcat files Lo...

Nginx serves as a reverse proxy to intercept and filter traffic between browsers and the Tomcat instance hosting the Guacamole server.  Config file is hosted at /etc/nginx/conf.d/reverse-proxy.conf Nginx is loaded with the PBR Wildcard Cert to enable SSL. It...

MySQL is used as a database for all configurations and user configs. It is installed with a plugin based in Guacamole Home (/etc/guacamole/) The plugin is installed in the Extensions directory. MySQL requires a jdbc plugin in order to work. This is the Platf...

SAML is provided as an alternative secure sign in method utilising Duo to authenticate against the server.  Settings for SAML are in guacamole.properties Note this will work for all authentications that are successful through Duo, but the users will be una...

User and computer configuration is done via the GUI, which maps into the SQL database. There is a built in admin account, with credentials stored inside of 1Password that can configure. Different permission groups can be configured, these permission groups...

Inbound NAT Translation Outbound NAT for internet access in DMZ

Given Guac sits in DMZ, with outbound internet access and internal network access, we need to be very careful around what we can allow the server access to. The server has restrictive access to the internal LAN, as well as external internet.  Guac to Outbound...

SMTP relay at Puffing Billy is via the server PBR-WSUS-B1 located in Belgrave. On permitted IP addresses are allowed to send. SMTP server configuration is accessed via the IIS 6 Manager  A certificate has been configured for TLS          ...