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The purpose of this procedure is to detail the steps for adding a stop sell to an express service in CustomLinc.  Adding a stop sell to an express service will also apply a stop sell to any of the associated sightseeing products if all associated services are ...

The purpose of this procedure is to detail the steps for adding a stop sell via a manifest in CustomLinc. This functionality can be used for a services such as a lunch train or any other sightseeing service using a manifest. From within CustomLinc click Man...

The IT and Marketing teams locate at Kilvington Drive use NEC DT800 IP handsets as desk phones  These phones are connected to the core switch stack in the Kilvington comms rooms and are configured to use VLAN mode on both the LAN and PC ports. The phones are...

These are extension from 700- 799 only (for other ranges, please contact the Telephone Supervisor) Web browse to http://10.10.1.51:61000Credentials in 1Pass - NEC Web Portal Name Change Go To Top Menu for Admin Menu, the side Menu for User Management. The scre...

Step-by-step guide Tap the screen to wake the EFTPOS terminal. You may also need to press one of the buttons on the side of the machine.  Put in the passcode. If you are unsure contact your manager. You will be presented with the price screen, put in the ...

Step-by-step guide Open the image file in GIMP. You can either drag and drop into GIMP; Right click the file select Open As and find GIMP in the list; or go to File > Open.. the navigate to where the file is and select Open. Select File > Export As... ...

To receipt a booking over the phone inside of CustomLinc, the Online Payment Link is now the method to complete this.  Inside the booking, Select Receipt In the receipt menu, change the Payment type to the Card Type, and add the amount to be paid. This...

Queue-it is implemented server side using PHP. The required PHP files can be downloaded via the Queue-it GitHub repository located at https://github.com/queueit/KnownUser.V3.PHP The WP File Manager plugin is used to access the WordPress folder structure and u...

Queue-it is a virtual waiting room solution that is used to control the follow of traffic for event ticket sales. It was implemented following issues with the Puffing Billy website and CustomLinc booking widgets struggling with capacity. It is to be utilised...

Once the required php files have been uploaded to the web server, additional php code must be added to WordPress to enable the queuing functionality. The code is accessed via PBR's private GitHub repository at https://github.com/pbr-it/queue-it Credentials ar...

Step-by-step Guide Open outlook via the webapp (https://www.microsoft.com/en-us/microsoft-365/outlook/email-and-calendar-software-microsoft-outlook-b?deeplink=%2Fowa%2F&sdf=0) Log in. Click on your name in the top right and select "open shared mailbox" and...

Step-by-step guide on what to do if this message is displayed on an Ingenico CBA EFTPOS machine. Check if the USB B cable (usually red head) is plugged in. Unplug and plug USB B cable back in. If need be you can reset the EFTPOS machine. To do this hold...

Click the tab at the top labelled  "Pre-Recorded Messages". Once on this screen you can select the zone (location) of which you would like the announcement to take place. Selecting all will broadcast the message to all locations. Bright Pink is select...

Download the Xibo Client (V3) Configure the xibo player on the client PC,  CMS Address : https://68.218.73.53 CMS Key :  can be found on the xibo server (Log into PBR xibo web portal - https://xibo.pbr.org.au/statusdashboard creds in 1Password, Scroll d...

  Go to the annual pass portal here: https://apps.customlinc.com.au/puffingbillyrailways/MemberPortal/Logon/  Use your created credentials to log in. If you are unsure of your password use the I have forgotten my password option.  If the user has not c...

If the customer can provide their booking reference number, you can search for the booking as normal Click on Contact Search Bring down the dropdown menu and find and select the option Members > Annual Pass Search for the users name that they purc...

Currently this cannot be done within the portal. The user will need to contact the CSC and have the booking manually cancelled. You can search for the booking with their name or booking reference which can be found on the Annual Pass Dashboard by the user.