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Go to Contacts Select the Contacts drop down to search for a contact filter.  From here you can click the arrows to expand the filters, the following are examples.  Contact Groups are managed on a per agent basis - an Agent (contact) can have mult...

 Go to Contacts > Add Contact (+) > Click Organisation Fill in the Name & any other relevant data - A code is required but is not used unless they are on account. We would recommend doing some sort of Business initials like PBR or PBRB for example. > Hit Ap...

Overview Multi-Factor Authentication (MFA) protects your PBR account by requiring a second verification step when you sign in. Microsoft Authenticator is the standard MFA method for all PBR staff. You will need your mobile phone to complete this setup. If you ...

Overview If you receive an email that looks suspicious, report it to IT immediately using the Report Phishing Email button in Outlook. Do not click any links or open attachments first. For guidance on how to spot a phishing email, see: Recognising and Reportin...

To sign in on the app, click "sign in" > "Enter account details". Enter the users email address with the sign-in address as below and hit next. You will need to authenticate with duo. 1password will then ask to trust the device. You will need to input a...

This article will assist in using the LVC meeting room conference av system.     1.    Basic operation   The audio Visual system is controlled by a touch panel sitting on the Conference room table.   Under the lift up panel in the centre of the table ...

Overview PBR uses Global Protect as its VPN client. The VPN allows you to securely access PBR network resources (such as shared drives and internal systems) when working from home or off-site. Global Protect should be installed on your PBR-issued device. If it...

This article will show you how to use the Belgrave station meeting room conference system. If you created a meeting If you created the meeting and sent invitation to PBR or external sources. When creating a meeting, select "Teams Meeting" to make it an on...

This article will show you how to print a crew card for Staff & Volunteers. Volunteers have another QR code printed on the back for logging into Better Impact iPads located throughout the railway. All printing is done on computer ETRB220617D located in the Fin...

This article will show you how to assign yourself as a driver to a vehicle when using a work vehicle to travel between sites. Install the "Geotab Drive" app. Found here:Apple: ‎Geotab Drive App - App StoreAndroid: Geotab Drive - Apps on Google Play You wil...

Please note that you may need to update you Who's on Call Plus app for the following options to show.  On your mobile device open the Who's On Call app. Tap the 'hamburger' menu in the top right Tap on Phone Book Dial You can search by First name, Last Na...

Grab the website link you want to add to the page. For this example, I will be adding the Bushfire Mangement Plan to the OIC Quick Reference Guide Click on the document in the location it is stored.  Copy the entire webpage link in the address bar. Go to ...

 Go to https://whosoncall.cloud/  Enter your provided username and password. If unsure, please contact your Team Leader or IT Helpdesk. Click on the manage users' icon,  Change your password in the password field and click save.  That's it, all done!  ...