PBR IT Support
The place to find documentation meant for end users of Puffing Billy Railway Systems. If you are having issues with any IT system on the railway - it is likely there is a guide on how to resolve it here!
1Password
Using 1Password — PBR's password manager — to store and manage your passwords securely.
Adobe Acrobat
Guides for using Adobe Acrobat — adding signatures to PDF documents.
Bria
Using the Bria softphone application for voice calls.
CustomLinc Staff Documentation
Staff guides for the CustomLinc ticketing and booking system.
Desk Phone
Setting up and using your desk phone — voicemail, speed dials, and phone settings.
EFTPOS
Troubleshooting and operating CBA EFTPOS terminals at PBR booking offices and shops.
Creating a Google account using your PBR email address for access to Google services.
IdealPOS
Troubleshooting and managing passwords in the IdealPOS point-of-sale system.
Mobile Devices (iPhones)
Guides for PBR-issued iPhones — setup, security, approved apps, and policies.
Multi-Factor Authentication (MFA)
Setting up and managing MFA for your PBR account. Microsoft Authenticator is the standard method for all staff.
NetSuite
Accessing and troubleshooting NetSuite — PBR's finance and ERP system.
OneDrive
Storing, sharing, and syncing files using Microsoft OneDrive — your personal PBR cloud storage.
Outlook (Email & Calendar)
Using Microsoft Outlook for email and calendar — desktop, web, and mobile.
PA Systems
Instructions for operating the PA announcement systems at each Puffing Billy station.
ScreenToGif
Installing and using ScreenToGif to record your screen as an animated GIF.
SharePoint
Accessing and sharing files in SharePoint — PBR's shared document platform.
Microsoft Teams
Using Microsoft Teams for chat, meetings, channels, and file collaboration.
WiFi
Connecting to PBR corporate and guest WiFi networks.
Wordpress
Managing content on PBR's WordPress website.
Belgrave Station Meeting Room
Operating the AV and conference system in the Belgrave Station meeting room.
VPN (Global Protect)
Connecting to PBR's VPN from home or off-site using Global Protect.
Crew Card Printing
Printing crew ID cards at PBR.
Travel
Using the MyGeoTab Drive app for fleet and travel management.
Who's On Call
Finding contacts and updating your password in the Who's On Call system.
Security Awareness
Protecting your PBR account — recognising phishing emails, completing security training, and staying safe online.
Getting IT Help
How to contact the IT team, raise a helpdesk ticket, and what to expect.
Printing
Connecting to network printers, printing documents, and solving common print problems.
New Starter IT Guide
Everything you need to set up your IT access in your first week at Puffing Billy Railway.