How to: Assign or Remove Contacts/Agent to Contact Group(s)

1. Find the Contact you wish to allocate to a Contact group
   
   
2. Select the  icon
   
   
   
   

3. 
   
   
   

   • This will pop up the list of Contact Groups that can be allocated, double click on the one you wish to add
   • Repeat until you have added all the Contact Groups you wish to.
     

You can add multiple Contacts (agents) to a Contact Group at the same time. However, you cannot add multiple Groups to a Contact, this has to be done one at a time. 

To remove a contact group from a contact

• Right click on the Contact Group you wish to remove
• Select Delete