# How to: Assign or Remove Contacts/Agent to Contact Group(s)

1. Find the **Contact** you wish to allocate to a Contact group
2. Select the ![](https://support.customlinc.com/hc/en-us/article_attachments/360001447176/82b32e92f9388f09c172dd9afdf4361448a641ff2caae0db8d7911fffb3217fc.png) icon  
      
    [![image.png](https://bookstack.pbr.org.au/uploads/images/gallery/2025-08/scaled-1680-/iTPimage.png)](https://bookstack.pbr.org.au/uploads/images/gallery/2025-08/iTPimage.png)
3. [![image.png](https://bookstack.pbr.org.au/uploads/images/gallery/2025-08/scaled-1680-/wTkimage.png)](https://bookstack.pbr.org.au/uploads/images/gallery/2025-08/wTkimage.png)
    
    
    - This will pop up the list of Contact Groups that can be allocated, double click on the one you wish to add
    - Repeat until you have added all the Contact Groups you wish to.

<p class="callout warning">You can add multiple Contacts (agents) to a Contact Group at the same time. However, you <span style="text-decoration: underline;">**cannot** </span>add multiple **Groups to a Contact,** this has to be done one at a time.   
</p>

**To remove a contact group from a contact**

- Right click on the Contact Group you wish to remove
- Select Delete

![](https://support.customlinc.com/hc/en-us/article_attachments/360001447216/ccf71fbcb59c28e0a2b51726082d782e44e9cb9ff5730ea05e83ddfc8353e5ad.png)