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How to: Create a New Agent in CustomLinc

CustomLinc Staff Documentation Agent Management/CRM

 Go to Contacts > Add Contact (+) > Click Organisation Fill in the Name & any other relevant d...

Updated 5 hours ago by Dylan Healey

How to: Log into Global Protect VPN

VPN - Global Protect

Log into your PBR device.   Search for the Global Protect application in your start menu and c...

Updated 2 weeks ago by Dylan Healey

How To Use: Belgrave Meeting Room Conference System

Belgrave Station Meeting Room

This article will show you how to use the Belgrave station meeting room conference system. I...

Updated 3 weeks ago by Keegan Hunt

Configuration Details

Global Protect - VPN

Global protect portals are currently configured on the following Firewalls. PBR-FW-B1 PBR-FW-...

Updated 4 weeks ago by Dylan Healey

Backup/Restore Mobile Phone

Mobiles

This article will show you how to backup and restore a company mobile phone when a user gets offb...

Updated 1 month ago by Keegan Hunt

Setup of Microsoft Authenticator Backend

MFA

This will assist you if a user is having trouble setting up Microsoft Authenticator. In Entr...

Updated 1 month ago by Keegan Hunt

Cisco AP DTLS Authentication Issues

Cisco Wireless

Field Notice: FN72524 - During Software Upgrade/Downgrade, Cisco IOS APs Might Remain in Download...

Updated 1 month ago by Dylan Healey

Yubico Passkey

MFA

This article will show you how to add a Yubico passkey as MFA. This will be used when a user does...

Updated 1 month ago by Keegan Hunt

Microsoft Authenticator Setup

Multi-Factor Authentication

This article will show you how to manually setup Microsoft Authenticator. Restart your compu...

Updated 1 month ago by Keegan Hunt

How to: Manage your Team Member's Training in the Learner Hub

Phriendly Phishing

Go to Learner Hub and login with your PBR email and Password if prompted. If you are the assigned...

Updated 2 months ago by Dylan Healey

Onboarding iOS Devices into Intune

iOS Devices - Intune

All new iOS devices (iPhones & iPads) at PBR are bring onboarded to Intune Step 1 - Onboarding D...

Updated 2 months ago by Dylan Healey

LVC Conference Room AV Presentation System

Belgrave Station Meeting Room

This article will assist in using the LVC meeting room conference av system.     1.    Basic o...

Updated 2 months ago by Keegan Hunt

Creating Google Account with Gmail

Google

Follow this guide to create a Google account for a mobile device or to get access to a Puffing Bi...

Updated 2 months ago by Dylan Healey

How to change Music in Soundtrack your brand

Soundtrack Your Brand (Music)

Do not use Zones > Change Music. This will not abide by the schedule.  Login Creds in password v...

Updated 3 months ago by Dylan Healey

AutoDesk - Client Installation

AutoCAD/AutoDesk Vault

Autodesk applications are installed on the workstations for those users who need access to these ...

Updated 3 months ago by Dylan Healey

Signing In to 1password

1Password

To sign in on the app, click "sign in" > "Enter account details". Enter the users email address...

Updated 3 months ago by Keegan Hunt

How to: Log into the Learner Hub

Phriendly Phishing

Go to: https://learnerhub.phriendlyphishing.com/login  Input your PBR email address, Click Next,...

Updated 4 months ago by Dylan Healey

Adding RFID - Custom Linc

CustomLinc Staff Documentation

This article will show you how to add an RFID tag to a user's account in Custom Linc. Firstl...

Updated 4 months ago by Keegan Hunt

Report Suspicious Emails to IT

Outlook

This article will show you how to report a suspicious email to the IT department. Please do not c...

Updated 4 months ago by Mitch Fraser

Scripts

Auto Hotkey

Example Auto hotkey scripts below EDIT EXISTING PRICE #SingleInstance, Force XButton1:: ...

Updated 5 months ago by Keegan Hunt