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How to: Register your Annual Pass account

CustomLinc Staff Documentation Annual Pass

 The customer should receive a confirmation email once the purchase has been confirmed to their...

Updated 7 months ago by Dylan Healey

How: An Annual Pass Member can make an excursion booking themselves

CustomLinc Staff Documentation Annual Pass

  Go to the annual pass portal here: https://apps.customlinc.com.au/puffingbillyrailways/Member...

Updated 7 months ago by Dylan Healey

How to: Send or re-send a Sign up/Confirmation Email for Annual Pass Customer

CustomLinc Staff Documentation Annual Pass

If the customer can provide their booking reference number, you can search for the booking as nor...

Updated 7 months ago by Dylan Healey

Dietary Requests on Manifests

CustomLinc Staff Documentation Meal Requests/Dietary Requirements

When a meal request is filled out it shows in the manifest next to each passengers name. In this ...

Updated 7 months ago by Dylan Healey

How a Customer will make Meal Requests for applicable products.

CustomLinc Staff Documentation Meal Requests/Dietary Requirements

As of 09/10/2024 Meal Requests are only enabled and required on Paint & Sip and Murder Mystery pr...

Updated 7 months ago by Dylan Healey

How to: Send a Pre-recorded Message (Training)

PA Systems Emerald PA System (Training)

Currently there is only 1 Audio Zone at Emerald Station. Due to this zone control for the announc...

Updated 7 months ago by Dylan Healey

How to: Send a Pre-recorded Message (Training)

PA Systems Menzies Creek PA System (Training)

Currently there is only 1 Audio Zone at Menzies Creek. Due to this zone control for the announcem...

Updated 7 months ago by Dylan Healey

How to: Live Page (Training)

PA Systems Menzies Creek PA System (Training)

Live Paging If no sound adjustment needs to be made please press and hold the button on the micr...

Updated 7 months ago by Dylan Healey

How to: Live Page (Training)

PA Systems Emerald PA System (Training)

Live Paging If no sound adjustment needs to be made please press and hold the button on the micr...

Updated 7 months ago by Dylan Healey

How to: Live Page (Training)

PA Systems Lakeside PA Systems - LVC & Station (Tr...

Live Paging If the paging announcement is for the standard areas you can press the button the mi...

Updated 7 months ago by Dylan Healey

How To: Send a Pre-recorded Message (Training)

PA Systems Lakeside PA Systems - LVC & Station (Tr...

This article will explain how to use the PA system for Lakeside Station & LVC Booking office. ...

Updated 7 months ago by Dylan Healey

How to: Live Page (Training)

PA Systems Belgrave PA System (Training)

Live Paging If the paging announcement is for the standard areas you can press the button the mi...

Updated 7 months ago by Dylan Healey

Intune iOS Devices - FAQ

iOS Devices - Intune

What to do if a device that is in Kiosk mode is unable to connect to the internet. There is a ...

Updated 7 months ago by David Diamond

How to: Adjust Volume in Cafe

PA Systems Belgrave PA System (Training)

Cafe Volume The "cafe volume" tab is used to lower or increase the volume of the music inside ...

Updated 7 months ago by Dylan Healey

How to: Send a Pre-recorded Message (Training)

PA Systems Belgrave PA System (Training)

Click the tab at the top labelled  "Pre-Recorded Messages". Once on this screen you can ...

Updated 7 months ago by Dylan Healey

iPhones Issued to Roles

iPhone's

Passcode and Verification Management PBR issued Mobile Phones must be kept secure at all time....

Updated 7 months ago by David Diamond

iPhones Issued to Individuals

iPhone's

Passcode and Verification Management PBR issued Mobile Phones must be kept secure at all time.  ...

Updated 7 months ago by David Diamond

PBR Banned/Prohibited Applications

iPhone's

The following Applications are banned on PBR Devices TikTok

Updated 7 months ago by David Diamond

Creating a New Booking with a Meal Request or Dietary Requirement

CustomLinc Staff Documentation Meal Requests/Dietary Requirements

In this example I will creating a new booking for our Murder Mystery for 2 people. If you are lo...

Updated 7 months ago by Dylan Healey

Accessing Mimecast Awareness Training

Mimecast - Awareness Training

Mimecast Awareness Training can be accessed in 2 ways - - Directly via the link in the email sen...

Updated 8 months ago by David Diamond