Recently Updated Pages
Connecting to VPN with Global Protect
Overview PBR uses Global Protect as its VPN client. The VPN allows you to securely access PBR net...
Setting Up Duo MFA (IT Staff and Select Roles)
Overview Duo MFA is used only by IT staff and a small number of select roles — primarily for syst...
Troubleshooting Common Print Problems
Printer Shows as Offline The printer appears in your list but shows "Offline": Check the printer...
Printing at PBR
Overview Printers at your site are automatically configured on your computer by IT when your acco...
Checking the Status of Your Ticket
Overview You can check the status of any ticket you have raised at any time via the helpdesk port...
How to Get IT Support
Overview The IT team supports all staff across PBR's sites. This guide explains how to reach us, ...
Accessing Your Security Awareness Training (Phriendly Phishing)
Overview PBR uses Phriendly Phishing as its security awareness training platform. You may be assi...
Reporting Suspicious Emails to IT
Overview If you receive an email that looks suspicious, report it to IT immediately using the Rep...
Keeping Your Account Secure
Overview Your PBR account gives access to email, files, financial systems, and customer data. Kee...
Recognising and Reporting Phishing Emails
Overview Phishing emails are fraudulent messages designed to trick you into clicking malicious li...
Understanding Your PBR IT Environment
Your Computer PBR-issued computers run Windows and are managed by IT via Microsoft Intune. This m...
Welcome — Getting Started with IT at PBR
Welcome to Puffing Billy Railway This guide will walk you through the key IT setup steps for your...
Adding an Additional Mailbox in Outlook on the Web
If a user has access to an additional/shared mailbox they can add it to their Office365 web mail....
Banned and Restricted Applications on PBR Devices
Overview PBR-issued devices are managed through Microsoft Intune (Company Portal). Certain applic...
iPhones Issued to Individuals
Passcode and Verification Management PBR issued Mobile Phones must be kept secure at all time. ...
Kilvington IP Phones
The IT and Marketing teams locate at Kilvington Drive use NEC DT800 IP handsets as desk phones ...
Setting up voicemail on your desk phone
The below instructions will assist you with setting up the voicemail on your desk phone for the f...
Editing Voicemail Settings
Once you have setup your voicemail on your desk phone you can edit it at any time by following th...
Checking Desk Phone Voicemail Messages
You must have first setup your desk phone voicemail message bank. Please refer to Setting up vo...
Setting up voicemail on your desk phone
The below instructions will assist you with setting up the voicemail on your desk phone for the f...