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Playbook Reference (Preflight, Verify, Teardown)
Playbooks Overview The repository contains four playbooks under playbooks/: PlaybookPurposeCh...
Duo MFA Integration
Scope Duo MFA is enforced in two places: SSH login (v2.3+) — via PAM keyboard-interactive afte...
AD Integration & SSSD
Overview The role integrates Ubuntu hosts with Active Directory via SSSD using realm join. Once ...
Deployment Runbook — New Host
When to Use This Runbook Follow this runbook when adding a new Ubuntu host to the SSH baseline. ...
Architecture & Design Decisions
Purpose of this Page This page captures the rationale behind every non-obvious design choice in ...
Overview & Repository Layout
Purpose This book documents PBR's Ansible-based configuration management for Linux infrastructur...
Setting Up Microsoft Authenticator (Standard MFA)
Overview Multi-Factor Authentication (MFA) protects your PBR account by requiring a second verifi...
Change Desk Phone Name Display
These are extension from 700- 799 only (for other ranges, please contact the Telephone Supervisor...
Connecting to VPN with Global Protect
Overview PBR uses Global Protect as its VPN client. The VPN allows you to securely access PBR net...
Setting Up Duo MFA (IT Staff and Select Roles)
Overview Duo MFA is used only by IT staff and a small number of select roles — primarily for syst...
Troubleshooting Common Print Problems
Printer Shows as Offline The printer appears in your list but shows "Offline": Check the printer...
Printing at PBR
Overview Printers at your site are automatically configured on your computer by IT when your acco...
Checking the Status of Your Ticket
Overview You can check the status of any ticket you have raised at any time via the helpdesk port...
How to Get IT Support
Overview The IT team supports all staff across PBR's sites. This guide explains how to reach us, ...
Accessing Your Security Awareness Training (Phriendly Phishing)
Overview PBR uses Phriendly Phishing as its security awareness training platform. You may be assi...
Reporting Suspicious Emails to IT
Overview If you receive an email that looks suspicious, report it to IT immediately using the Rep...
Keeping Your Account Secure
Overview Your PBR account gives access to email, files, financial systems, and customer data. Kee...
Recognising and Reporting Phishing Emails
Overview Phishing emails are fraudulent messages designed to trick you into clicking malicious li...
Understanding Your PBR IT Environment
Your Computer PBR-issued computers run Windows and are managed by IT via Microsoft Intune. This m...
Welcome — Getting Started with IT at PBR
Welcome to Puffing Billy Railway This guide will walk you through the key IT setup steps for your...