Setting Up Duo MFA (IT Staff and Select Roles)

Overview

Duo MFA is used only by IT staff and a small number of select roles — primarily for systems that integrate with Duo, such as NetSuite. If you are a general PBR staff member, please use Microsoft Authenticator instead — see Setting Up Microsoft Authenticator.

If you are unsure which MFA method applies to your role, contact IT Helpdesk.

Setup Steps

Contact IT Helpdesk at [email protected] to request a Duo enrolment email if you have not already received one
Download the Duo Mobile app on your phone from the App Store (iPhone) or Google Play (Android)
Open the enrolment email on a computer or tablet and click the enrolment link
Follow the on-screen prompts to link your phone to your Duo account
When prompted, scan the QR code with the Duo Mobile app
Complete the setup — you will receive a test push notification to confirm it is working

Using Duo

When signing into a Duo-protected system (such as NetSuite), you will be prompted to approve a push notification on the Duo Mobile app, or enter a one-time passcode generated by the app.

Troubleshooting

Issue	Solution
No push notification	Open Duo Mobile and check for a pending request, or use the passcode option instead
Lost or replaced phone	Contact IT Helpdesk at [email protected] to reset your Duo enrolment
Cannot log into NetSuite via Duo SSO	See Cannot log into Duo Single Sign-On