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Setting Up Duo MFA (IT Staff and Select Roles)

Multi-Factor Authentication (MFA)

Overview Duo MFA is used only by IT staff and a small number of select roles — primarily for systems that integrate with Duo, such as NetSuite. If you are a general PBR staff member, please use Microsoft Authenticator instead — see Setting Up Microsoft Authent...

system
Duo
status
Active
type
How-To

How to: Add A Shared Calendar

Outlook (Email & Calendar)

Step-by-step guide Open Outlook. Click on the Calendar icon in the bottom left hand side of the screen. 3. Click on the Add & Share icon located at the top of the screen. Select the Add option from the drop-down menu then select From Address Book... ...

system
Microsoft 365
status
Active
type
How-To

Change Desk Phone Name Display

Desk Phone

These are extension from 700- 799 only (for other ranges, please contact the Telephone Supervisor) Web browse to http://10.10.1.51:61000Credentials in 1Pass - NEC Web Portal Name Change Go To Top Menu for Admin Menu, the side Menu for User Management. The scre...

system
IT Support
status
Active
type
How-To

How To: Put through a standalone EFTPOS transaction

EFTPOS

Step-by-step guide Tap the screen to wake the EFTPOS terminal. You may also need to press one of the buttons on the side of the machine.  Put in the passcode. If you are unsure contact your manager. You will be presented with the price screen, put in the ...

system
EFTPOS
status
Active
type
How-To

How to: Convert an Image type

GIMP

Step-by-step guide Open the image file in GIMP. You can either drag and drop into GIMP; Right click the file select Open As and find GIMP in the list; or go to File > Open.. the navigate to where the file is and select Open. Select File > Export As... ...

How: An Annual Pass Member can make an excursion booking themselves

CustomLinc Staff Documentation Annual Pass

  Go to the annual pass portal here: https://apps.customlinc.com.au/puffingbillyrailways/MemberPortal/Logon/  Use your created credentials to log in. If you are unsure of your password use the I have forgotten my password option.  If the user has not c...

How to: Send or re-send a Sign up/Confirmation Email for Annual Pass Customer

CustomLinc Staff Documentation Annual Pass

If the customer can provide their booking reference number, you can search for the booking as normal Click on Contact Search Bring down the dropdown menu and find and select the option Members > Annual Pass Search for the users name that they purc...

How To: Cancel an Annual Pass booking

CustomLinc Staff Documentation Annual Pass

Currently this cannot be done within the portal. The user will need to contact the CSC and have the booking manually cancelled. You can search for the booking with their name or booking reference which can be found on the Annual Pass Dashboard by the user. 

How to: Register your Annual Pass account

CustomLinc Staff Documentation Annual Pass

 The customer should receive a confirmation email once the purchase has been confirmed to their nominated email address. It will look like below:  The register link will take them to https://apps.customlinc.com.au/puffingbillyrailways/MemberPortal/Reg...

How to: Purchase an Annual Pass

CustomLinc Staff Documentation Annual Pass

This is a work in progress, details of this may change as specifics locations for products are placed in publicly accessible locations on the website.  BOOKING LINK: https://apps.customlinc.com.au/puffingbillyrailways/BookingProduct/List/?&category=AP Si...

How: A User can reset their password

CustomLinc Staff Documentation Annual Pass

Go to the annual pass login webpage. Click I have forgotten my password.  Type in the email address for the account and click Reset Password, they will then be sent an email.   You can see a successful reset here and an unsuccessful attempt below....

iFrame

Website

You can use the following HTML code to input an iframe from CustomLinc on a website. You replace the "SPIRITS" with the content category you wish to display You can test the iframe by going directly to the URL.  <iframe loading="lazy" src="https://bookings.p...

Creating a New Booking with a Meal Request or Dietary Requirement

CustomLinc Staff Documentation Meal Requests/Dietary Requirements

In this example I will creating a new booking for our Murder Mystery for 2 people. If you are looking to edit an existing booking to add or change meal requests please go here. Firstly, make a booking for the product as you normally would by going to Stand...

Editing or Adding a Meal Request to an existing booking

CustomLinc Staff Documentation Meal Requests/Dietary Requirements

Search for the booking and go into the booking details  On the right of the party name go to click the party details icon (see below) From here you can click into the Meal Request Cell and add a Meal Request or deselect an existing option. For thi...

How a Customer will make Meal Requests for applicable products.

CustomLinc Staff Documentation Meal Requests/Dietary Requirements

As of 09/10/2024 Meal Requests are only enabled and required on Paint & Sip and Murder Mystery products They will go through the normal webpages and select a product, in this example Murder Mystery. They will then select what fares and how many they would ...

How to: Live Page (Training)

PA Systems Lakeside PA Systems - LVC & Station (Tr...

Live Paging If the paging announcement is for the standard areas you can press the button the microphone and talk. If you need to change what areas the announcement is going to please keep reading.  1. The "Live Paging" or "Paging" tab is where you will be a...

How to: Live Page (Training)

PA Systems Belgrave PA System (Training)

Live Paging If the paging announcement is for the standard areas you can press the button the microphone and talk. If you need to change what areas the announcement is going to please keep reading.  If you want to change the areas for a live announcement y...

How to: Send a Pre-recorded Message (Training)

PA Systems Menzies Creek PA System (Training)

Currently there is only 1 Audio Zone at Menzies Creek. Due to this zone control for the announcement is not required.  Firstly you can choose to delay in the announcement with the "select pre-message delay" field. You can then select a message that y...