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Overview The IT team supports all staff across PBR's sites. This guide explains how to reach us, what to include in your request, and what to expect. Contact Options MethodWhen to useDetails Helpdesk portalNon-urgent requests, logging issues for follow-uphel...

Overview You can check the status of any ticket you have raised at any time via the helpdesk portal. Viewing Your Tickets Go to helpdesk.pbr.org.au and sign in Click My Tickets at the top of the page You will see all your open and recently closed tickets Cli...

Welcome to Puffing Billy Railway This guide will walk you through the key IT setup steps for your first week. Work through the checklist below in order — if you get stuck on anything, contact IT Helpdesk. IT Helpdesk: [email protected] | Portal: helpdesk.pbr...

Your Computer PBR-issued computers run Windows and are managed by IT via Microsoft Intune. This means: Software is deployed and updated centrally — you do not need to install updates manually IT can remotely assist you if you have a problem Company policies a...

Step-by-step guide With the phone in the cradle press the feature button. Click the button you wish to program (bottom three rows only). Enter the number or speed dial you want to program in (remember you need to add the 0 if the number is outside...

The below instructions will assist you with setting up the voicemail on your desk phone for the first time. Step-by-step guide Dial 799 Enter your security code (0000 for first time until you set your own) Follow the prompts, you will be asked the follow...

You must have first setup your desk phone voicemail message bank. Please refer to Setting up voicemail on your desk phone. To check your voicemail messages on your desk phone you can follow the below instructions. Step-by-step guide Dial 799 to access...

Once you have setup your voicemail on your desk phone you can edit it at any time by following the below steps. Step-by-step guide Dial 799 Enter your security code and wait approx. 10 seconds You’ll hear the statement to ‘Remember Yes for 1 and 2 for No...

The below instructions will assist you with setting up the voicemail on your desk phone for the first time. Step-by-step guide Dial 799 Enter your security code (0000 for first time until you set your own) Follow the prompts, you will be asked the follow...

The IT and Marketing teams locate at Kilvington Drive use NEC DT800 IP handsets as desk phones  These phones are connected to the core switch stack in the Kilvington comms rooms and are configured to use VLAN mode on both the LAN and PC ports. The phones are...

These are extension from 700- 799 only (for other ranges, please contact the Telephone Supervisor) Web browse to http://10.10.1.51:61000Credentials in 1Pass - NEC Web Portal Name Change Go To Top Menu for Admin Menu, the side Menu for User Management. The scre...