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Kilvington IP Phones
The IT and Marketing teams locate at Kilvington Drive use NEC DT800 IP handsets as desk phones These phones are connected to the core switch stack in the Kilvington comms rooms and are configured to use VLAN mode on both the LAN and PC ports. The phones are...
Banned and Restricted Applications on PBR Devices
Overview PBR-issued devices are managed through Microsoft Intune (Company Portal). Certain applications are prohibited on PBR devices for security, legal, or compliance reasons. Prohibited Applications ApplicationReason TikTokProhibited under Australian Gove...
Adding an Additional Mailbox in Outlook on the Web
If a user has access to an additional/shared mailbox they can add it to their Office365 web mail. Step-by-step guide Sign in to your account in Outlook on the web. For Exchange Online mailboxes, right-click Folders in the left navigation pane, and t...
Setting Up Duo MFA (IT Staff and Select Roles)
Overview Duo MFA is used only by IT staff and a small number of select roles — primarily for systems that integrate with Duo, such as NetSuite. If you are a general PBR staff member, please use Microsoft Authenticator instead — see Setting Up Microsoft Authent...
Change Desk Phone Name Display
These are extension from 700- 799 only (for other ranges, please contact the Telephone Supervisor) Web browse to http://10.10.1.51:61000Credentials in 1Pass - NEC Web Portal Name Change Go To Top Menu for Admin Menu, the side Menu for User Management. The scre...
Setting Up Microsoft Authenticator (Standard MFA)
Overview Multi-Factor Authentication (MFA) protects your PBR account by requiring a second verification step when you sign in. Microsoft Authenticator is the standard MFA method for all PBR staff. You will need your mobile phone to complete this setup. If you ...
Adjusting the Train Capacity (Manifest)
Overview Use this procedure to change the capacity for general and single-journey passengers. This affects the four main legs: Belgrave–Lakeside, Lakeside–Gembrook, Gembrook–Lakeside, and Lakeside–Belgrave. Do not manually edit these individual legs — changin...
Adjusting the Belgrave–Gembrook Return Allocation
Overview Use this procedure to change the capacity for the Belgrave – Gembrook Allocation (Return) product — the full return journey product, typically set to 56 seats. This procedure includes an extra step: you must also update the Allocation Group to match t...
Capacity Overview & Quick Reference
Key Concepts: Manifests and Legs In CustomLinc, a manifest represents the overall service (e.g. the 11:00 Bel-Lak-Gem / 15:05 Gem-Lak-Bel service). It appears as a green highlighted row in the Manifests view. Within each manifest, individual legs represent eac...
Strategic Partnerships Grant
Overview This guide explains how to create a booking in CustomLinc for the Strategic Partnerships Grant (SPG) program. Selecting the correct agent ensures the Source and Promotion Code are automatically assigned. Steps In CustomLinc, click Add and select Crea...
Enabling Aztec Code on Datalogic Gryphon Scanners
Aztec Code is disabled by default on the Datalogic Gryphon 2D scanners (GD44XX / GBT4400 / GM440X, including the 4400-BK). If the scanner reads normal QR and 1D barcodes but ignores Aztec codes, enable the symbology using the steps below. Enable Aztec Code Sca...