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Kilvington IP Phones
The IT and Marketing teams locate at Kilvington Drive use NEC DT800 IP handsets as desk phones These phones are connected to the core switch stack in the Kilvington comms rooms and are configured to use VLAN mode on both the LAN and PC ports. The phones are...
Banned and Restricted Applications on PBR Devices
Overview PBR-issued devices are managed through Microsoft Intune (Company Portal). Certain applications are prohibited on PBR devices for security, legal, or compliance reasons. Prohibited Applications ApplicationReason TikTokProhibited under Australian Gove...
Adding an Additional Mailbox in Outlook on the Web
If a user has access to an additional/shared mailbox they can add it to their Office365 web mail. Step-by-step guide Sign in to your account in Outlook on the web. For Exchange Online mailboxes, right-click Folders in the left navigation pane, and t...
Setting Up Duo MFA (IT Staff and Select Roles)
Overview Duo MFA is used only by IT staff and a small number of select roles — primarily for systems that integrate with Duo, such as NetSuite. If you are a general PBR staff member, please use Microsoft Authenticator instead — see Setting Up Microsoft Authent...
Change Desk Phone Name Display
These are extension from 700- 799 only (for other ranges, please contact the Telephone Supervisor) Web browse to http://10.10.1.51:61000Credentials in 1Pass - NEC Web Portal Name Change Go To Top Menu for Admin Menu, the side Menu for User Management. The scre...
Setting Up Microsoft Authenticator (Standard MFA)
Overview Multi-Factor Authentication (MFA) protects your PBR account by requiring a second verification step when you sign in. Microsoft Authenticator is the standard MFA method for all PBR staff. You will need your mobile phone to complete this setup. If you ...
Adjusting the Train Capacity (Manifest)
Overview Use this procedure to change the capacity for general and single-journey passengers. This affects the four main legs: Belgrave–Lakeside, Lakeside–Gembrook, Gembrook–Lakeside, and Lakeside–Belgrave. Do not manually edit these individual legs — changin...
Capacity Overview & Quick Reference
Key Concepts: Manifests and Legs In CustomLinc, a manifest represents the overall service (e.g. the 11:00 Bel-Lak-Gem / 15:05 Gem-Lak-Bel service). It appears as a green highlighted row in the Manifests view. Within each manifest, individual legs represent eac...
Strategic Partnerships Grant
Overview This guide explains how to create a booking in CustomLinc for the Strategic Partnerships Grant (SPG) program. Selecting the correct agent ensures the Source and Promotion Code are automatically assigned. Steps In CustomLinc, click Add and select Crea...
Adjusting the Belgrave–Gembrook Return Allocation
Overview Use this procedure to change the capacity for the Belgrave – Gembrook Return allocation — the full return journey product, typically set to 56 seats. How Capacity is Structured Each leg on a Belgrave–Gembrook service has a total capacity of 176 passe...
Ditch the Password, Own the Passphrase
Overview Passwords are dying — not because they stopped working, but because computers got terrifyingly good at guessing them. This page explains why PBR is moving to passphrases, what the Australian Cyber Security Centre (ACSC) actually recommends, and how to...