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Overview You can check the status of any ticket you have raised at any time via the helpdesk portal. Viewing Your Tickets Go to helpdesk.pbr.org.au and sign in Click My Tickets at the top of the page You will see all your open and recently closed tickets Cli...

Overview Printers at your site are automatically configured on your computer by IT when your account is set up. You do not need to add them manually — they should appear in your printer list when you go to print. If a printer you expect to have is missing, con...

Printer Shows as Offline The printer appears in your list but shows "Offline": Check the printer itself — is it powered on and showing a ready or idle status on its display? Check there is no paper jam (open the trays and covers briefly to inspect) On your co...

Welcome to Puffing Billy Railway This guide will walk you through the key IT setup steps for your first week. Work through the checklist below in order — if you get stuck on anything, contact IT Helpdesk. IT Helpdesk: [email protected] | Portal: helpdesk.pbr...

Your Computer PBR-issued computers run Windows and are managed by IT via Microsoft Intune. This means: Software is deployed and updated centrally — you do not need to install updates manually IT can remotely assist you if you have a problem Company policies a...

Use the below instructions to share a calendar with another user. By default, all user's calendars are set to Can view when I’m busy. Step-by-step guide Open Outlook. Click on the Calendar icon in the bottom left hand side of the screen. 3. Click on...

Use the below steps to add a shared mailbox to your Outlook using the Android or iPhone Outlook app. You must have access to the shared in order for it to be added. Step-by-step guide Open the Outlook app. Click on your initial in the top left hand corne...

Follow the below steps to setup email on an Android phone. Step-by-step guide Download the Outlook app from the Android app store if you don't already have it. Open the Outlook app. Click on Get Started. Enter in your PBR email address and click Con...

Follow the below steps to setup email on your iPhone. Step-by-step guide Go to Apple Store on your phone and search for Outlook and download it. 2. Open Outlook. You may already see your PBR email address listed. Click on Add Account3. Enter in your PBR...

Step-by-step guide Open Outlook. Click on the Calendar icon in the bottom left hand side of the screen. 3. Click on the Add & Share icon located at the top of the screen. Select the Add option from the drop-down menu then select From Address Book... ...

Step-by-step Guide Open outlook via the webapp (https://www.microsoft.com/en-us/microsoft-365/outlook/email-and-calendar-software-microsoft-outlook-b?deeplink=%2Fowa%2F&sdf=0) Log in. Click on your name in the top right and select "open shared mailbox" and...

Step-by-step guide Before the meeting Outlook will remind you of the meeting. Click on the Join Online button. If you asked to choose an application, make sure Microsoft Teams is selected and click Open Link. The new meeting will open in Teams. Cl...

Step-by-step guide Search for Onedrive in Windows and open the app. The OneDrive icon will appear in the right-hand corner of the taskbar. Click on it to open OneDrive. Sign into OneDrive with your PBR credentials. Click Next. Make sure Sync...

Step-by-step guide Navigate to the OneDrive folder where you would like to create the new Folder. Right click and select New-Folder. Enter in the folder name.

Step-by-step guide Navigate to the Folder/File and click on Share. Click the three dots in the top right-hand corner and select Manage Access. Click on the X to remove access to the folder/file. This will remove access to all users you have sha...

Step-by-step guide Navigate to the folder/file you wish to share, right click the folder/file and click on Share. Select who you would like to have access to the folder/file. For example, if you wish to share the folder/file with only specific use...

Step-by-step guide Click on Recycle Bin. Select the Folder/File and click on Restore.

Step-by-step guide Click on New and select Folder. Enter in the folder name and click Create.