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Overview PBR uses Global Protect as its VPN client. The VPN allows you to securely access PBR network resources (such as shared drives and internal systems) when working from home or off-site. Global Protect should be installed on your PBR-issued device. If it...

Overview PBR uses Phriendly Phishing as its security awareness training platform. You may be assigned training modules periodically — you will receive an email notification when a module is assigned to you. Completing assigned training is mandatory for all sta...

Overview Your PBR account gives access to email, files, financial systems, and customer data. Keeping it secure is your responsibility — and one of the most important things you can do to protect PBR. Strong Passwords Use a long passphrase — three or four ra...

Overview If you receive an email that looks suspicious, report it to IT immediately using the Report Phishing Email button in Outlook. Do not click any links or open attachments first. For guidance on how to spot a phishing email, see: Recognising and Reportin...

Overview You can access your PBR email from any device with a web browser by logging into Outlook on the Web — part of Microsoft 365. No software installation is required. Signing In Open a web browser and go to https://outlook.office.com Enter your PBR emai...

Steps Open Outlook and go to your Calendar Find and open the meeting Click Join Microsoft Teams Meeting Teams will open — click Join now Tip: You can also join directly from the Outlook meeting reminder popup when it appears — click the Join Online button.

Overview You can schedule a Teams meeting directly from Outlook or from within Teams. All attendees will receive a calendar invite with a Join link. Schedule from Outlook Open Outlook and go to your Calendar Click New Teams Meeting in the ribbon at the top F...

Overview Teams Chat allows you to send quick messages to individuals or small groups without needing a formal meeting or email. Starting a New Chat Open Microsoft Teams Click the Chat icon in the left sidebar (speech bubble icon) Click the New chat icon (pen...

Overview Teams are organised into Channels — dedicated spaces for different topics, projects, or departments. Channels help keep conversations organised and searchable. Finding Your Teams and Channels Open Microsoft Teams Click Teams in the left sidebar You ...

Overview You can share files directly in Teams — either in a chat or in a channel. Files shared in channels are stored in SharePoint automatically, making them accessible to all channel members. Sharing a File in a Chat Open the chat Click the paperclip (att...

Overview Phishing emails are fraudulent messages designed to trick you into clicking malicious links, downloading harmful files, or revealing your password. They are the most common way attackers gain access to an organisation's systems. At PBR, we also conduc...

Overview The IT team supports all staff across PBR's sites. This guide explains how to reach us, what to include in your request, and what to expect. Contact Options MethodWhen to useDetails Helpdesk portalNon-urgent requests, logging issues for follow-uphel...

Overview You can check the status of any ticket you have raised at any time via the helpdesk portal. Viewing Your Tickets Go to helpdesk.pbr.org.au and sign in Click My Tickets at the top of the page You will see all your open and recently closed tickets Cli...

Overview Printers at your site are automatically configured on your computer by IT when your account is set up. You do not need to add them manually — they should appear in your printer list when you go to print. If a printer you expect to have is missing, con...

Welcome to Puffing Billy Railway This guide will walk you through the key IT setup steps for your first week. Work through the checklist below in order — if you get stuck on anything, contact IT Helpdesk. IT Helpdesk: [email protected] | Portal: helpdesk.pbr...

Your Computer PBR-issued computers run Windows and are managed by IT via Microsoft Intune. This means: Software is deployed and updated centrally — you do not need to install updates manually IT can remotely assist you if you have a problem Company policies a...

Use the below instructions to share a calendar with another user. By default, all user's calendars are set to Can view when I’m busy. Step-by-step guide Open Outlook. Click on the Calendar icon in the bottom left hand side of the screen. 3. Click on...

Use the below steps to add a shared mailbox to your Outlook using the Android or iPhone Outlook app. You must have access to the shared in order for it to be added. Step-by-step guide Open the Outlook app. Click on your initial in the top left hand corne...