How: A we can reset a users password
- Go to membership details
- Search for the Annual pass members full name or membership number
You then need to find the "Parent Card". This will be the Lead Adult for the account, and where the account details are.
As you can see above, the member card # 15081577 does not have a parent, therefore it is the parent.
Right click this user and select properties
You can
alsoconfirm searchif bythe user has setup portal access with the status.
Then select Send password reset email
The customer will receive an email
orto mobilein number,2-5 this will show all passes that are underminutes with
thoseinstructions details.on how to reset their password.
