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Overview This book documents all n8n automation workflows currently deployed at Puffing Billy Railway (PBR). n8n is PBR's self-hosted workflow automation platform, running at https://n8n.pbr.org.au. It integrates internal systems, third-party APIs, and AI serv...

Overview FieldValue Workflow IDDmoxddEkpx854rYj n8n URLhttps://n8n.pbr.org.au/workflow/DmoxddEkpx854rYj StatusActive TriggerSchedule — every 24 hours SystemsBetterImpact (source), Swift Digital (destination), n8n Data Table (audit log) PredecessorBetterImpac...

Overview FieldValue Workflow IDqLw7S1Rr0eznKDhi n8n URLhttps://n8n.pbr.org.au/workflow/qLw7S1Rr0eznKDhi StatusActive TriggerWebhook — called by Jitbit AI as a registered External Tool Webhook URLhttps://n8n.pbr.org.au/webhook/jitbit-search-bookstack SystemsJ...

Overview FieldValue Workflow IDllP1pezJvYAGKjYA n8n URLhttps://n8n.pbr.org.au/workflow/llP1pezJvYAGKjYA StatusActive TriggerWebhook — called by a Jitbit automation rule on every new ticket Webhook URLhttps://n8n.pbr.org.au/webhook/jitbit-ticket-triage System...

Overview FieldValue Workflow IDl0KQdZd8IGiJNuLa n8n URLhttps://n8n.pbr.org.au/workflow/l0KQdZd8IGiJNuLa StatusInactive — manual execution only TriggerManual (Execute Workflow button in n8n) SystemsSwift Digital Purpose This is a utility workflow used to b...

Overview PBR uses Global Protect as its VPN client. The VPN allows you to securely access PBR network resources (such as shared drives and internal systems) when working from home or off-site. Global Protect should be installed on your PBR-issued device. If it...

Overview PBR uses Phriendly Phishing as its security awareness training platform. You may be assigned training modules periodically — you will receive an email notification when a module is assigned to you. Completing assigned training is mandatory for all sta...

Overview Your PBR account gives access to email, files, financial systems, and customer data. Keeping it secure is your responsibility — and one of the most important things you can do to protect PBR. Strong Passwords Use a long passphrase — three or four ra...

Overview If you receive an email that looks suspicious, report it to IT immediately using the Report Phishing Email button in Outlook. Do not click any links or open attachments first. For guidance on how to spot a phishing email, see: Recognising and Reportin...

Overview You can access your PBR email from any device with a web browser by logging into Outlook on the Web — part of Microsoft 365. No software installation is required. Signing In Open a web browser and go to https://outlook.office.com Enter your PBR emai...

Steps Open Outlook and go to your Calendar Find and open the meeting Click Join Microsoft Teams Meeting Teams will open — click Join now Tip: You can also join directly from the Outlook meeting reminder popup when it appears — click the Join Online button.

Overview You can schedule a Teams meeting directly from Outlook or from within Teams. All attendees will receive a calendar invite with a Join link. Schedule from Outlook Open Outlook and go to your Calendar Click New Teams Meeting in the ribbon at the top F...

Overview Teams Chat allows you to send quick messages to individuals or small groups without needing a formal meeting or email. Starting a New Chat Open Microsoft Teams Click the Chat icon in the left sidebar (speech bubble icon) Click the New chat icon (pen...

Overview Teams are organised into Channels — dedicated spaces for different topics, projects, or departments. Channels help keep conversations organised and searchable. Finding Your Teams and Channels Open Microsoft Teams Click Teams in the left sidebar You ...

Overview You can share files directly in Teams — either in a chat or in a channel. Files shared in channels are stored in SharePoint automatically, making them accessible to all channel members. Sharing a File in a Chat Open the chat Click the paperclip (att...

Overview Phishing emails are fraudulent messages designed to trick you into clicking malicious links, downloading harmful files, or revealing your password. They are the most common way attackers gain access to an organisation's systems. At PBR, we also conduc...

Overview The IT team supports all staff across PBR's sites. This guide explains how to reach us, what to include in your request, and what to expect. Contact Options MethodWhen to useDetails Helpdesk portalNon-urgent requests, logging issues for follow-uphel...

Overview You can check the status of any ticket you have raised at any time via the helpdesk portal. Viewing Your Tickets Go to helpdesk.pbr.org.au and sign in Click My Tickets at the top of the page You will see all your open and recently closed tickets Cli...