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Overview This book documents all n8n automation workflows currently deployed at Puffing Billy Railway (PBR). n8n is PBR's self-hosted workflow automation platform, running at https://n8n.pbr.org.au. It integrates internal systems, third-party APIs, and AI serv...

Overview FieldValue Workflow IDDmoxddEkpx854rYj n8n URLhttps://n8n.pbr.org.au/workflow/DmoxddEkpx854rYj StatusActive TriggerSchedule — every 24 hours SystemsBetterImpact (source), Swift Digital (destination), n8n Data Table (audit log) PredecessorBetterImpac...

Overview FieldValue Workflow IDqLw7S1Rr0eznKDhi n8n URLhttps://n8n.pbr.org.au/workflow/qLw7S1Rr0eznKDhi StatusActive TriggerWebhook — called by Jitbit AI as a registered External Tool Webhook URLhttps://n8n.pbr.org.au/webhook/jitbit-search-bookstack SystemsJ...

Overview FieldValue Workflow IDllP1pezJvYAGKjYA n8n URLhttps://n8n.pbr.org.au/workflow/llP1pezJvYAGKjYA StatusActive TriggerWebhook — called by a Jitbit automation rule on every new ticket Webhook URLhttps://n8n.pbr.org.au/webhook/jitbit-ticket-triage System...

Overview FieldValue Workflow IDl0KQdZd8IGiJNuLa n8n URLhttps://n8n.pbr.org.au/workflow/l0KQdZd8IGiJNuLa StatusInactive — manual execution only TriggerManual (Execute Workflow button in n8n) SystemsSwift Digital Purpose This is a utility workflow used to b...

Overview Phishing emails are fraudulent messages designed to trick you into clicking malicious links, downloading harmful files, or revealing your password. They are the most common way attackers gain access to an organisation's systems. At PBR, we also conduc...

Overview PBR uses Phriendly Phishing as its security awareness training platform. You may be assigned training modules periodically — you will receive an email notification when a module is assigned to you. Completing assigned training is mandatory for all sta...

Overview Your PBR account gives access to email, files, financial systems, and customer data. Keeping it secure is your responsibility — and one of the most important things you can do to protect PBR. Strong Passwords Use a long passphrase — three or four ra...

Overview Teams Chat allows you to send quick messages to individuals or small groups without needing a formal meeting or email. Starting a New Chat Open Microsoft Teams Click the Chat icon in the left sidebar (speech bubble icon) Click the New chat icon (pen...

Overview Teams are organised into Channels — dedicated spaces for different topics, projects, or departments. Channels help keep conversations organised and searchable. Finding Your Teams and Channels Open Microsoft Teams Click Teams in the left sidebar You ...

Overview You can share files directly in Teams — either in a chat or in a channel. Files shared in channels are stored in SharePoint automatically, making them accessible to all channel members. Sharing a File in a Chat Open the chat Click the paperclip (att...

Overview The IT team supports all staff across PBR's sites. This guide explains how to reach us, what to include in your request, and what to expect. Contact Options MethodWhen to useDetails Helpdesk portalNon-urgent requests, logging issues for follow-uphel...

Overview You can check the status of any ticket you have raised at any time via the helpdesk portal. Viewing Your Tickets Go to helpdesk.pbr.org.au and sign in Click My Tickets at the top of the page You will see all your open and recently closed tickets Cli...

Overview Printers at your site are automatically configured on your computer by IT when your account is set up. You do not need to add them manually — they should appear in your printer list when you go to print. If a printer you expect to have is missing, con...

Printer Shows as Offline The printer appears in your list but shows "Offline": Check the printer itself — is it powered on and showing a ready or idle status on its display? Check there is no paper jam (open the trays and covers briefly to inspect) On your co...

Welcome to Puffing Billy Railway This guide will walk you through the key IT setup steps for your first week. Work through the checklist below in order — if you get stuck on anything, contact IT Helpdesk. IT Helpdesk: [email protected] | Portal: helpdesk.pbr...

Your Computer PBR-issued computers run Windows and are managed by IT via Microsoft Intune. This means: Software is deployed and updated centrally — you do not need to install updates manually IT can remotely assist you if you have a problem Company policies a...

Purpose This book documents PBR's Ansible-based configuration management for Linux infrastructure. It covers the ssh-baseline role, supporting playbooks, design rationale, deployment procedure, and operational reference. The ssh-baseline role establishes a h...