Setting Up Duo MFA (IT Staff and Select Roles)
Overview
Duo MFA is used only by IT staff and a small number of select roles (primarily for systems that integrate with Duo, such as NetSuite). If you are a general PBR staff member, please use Microsoft Authenticator instead — see Setting Up Microsoft Authenticator.
If you are unsure which MFA method applies to your role, contact IT Helpdesk.
Setup Steps
- Contact the IT Helpdesk at [email protected] to request a Duo enrolment email if you have not already received one
- Download the Duo Mobile app on your phone from the App Store (iPhone) or Google Play (Android)
- Open the enrolment email on a computer or tablet and click the enrolment link
- Follow the on-screen prompts to link your phone to your Duo account
- When prompted, scan the QR code with the Duo Mobile app
- Complete the setup — you will receive a test push notification to confirm it is working
Using Duo
When signing into a Duo-protected system (such as NetSuite), you will be prompted to approve a push notification on the Duo Mobile app, or enter a one-time passcode generated by the app.
Troubleshooting
| Issue | Solution |
|---|---|
| No push notification | Open Duo Mobile and check for a pending request, or use the passcode option instead |
| Lost or replaced phone | Contact IT Helpdesk to reset your Duo enrolment |
| Cannot log into NetSuite via Duo SSO | See Cannot log into Duo Single Sign-On |