Setting Up Duo MFA (IT Staff and Select Roles)

Step-by-Step GuideOverview

Duo MFA is used only by IT staff and a small number of select roles (primarily for systems that integrate with Duo, such as NetSuite). If you are a general PBR staff member, please use Microsoft Authenticator instead — see Setting Up Microsoft Authenticator.

YouIf willyou needare unsure which MFA method applies to your mobilerole, devicecontact toIT setup this, you will also need to install 'DUO Mobile' from your device App Store. Helpdesk.

1)

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Setup Steps

Contact the IT Helpdesk at helpdesk@pbr.ithelpdesk@pbr.org.au andto request fora theDuo DUO enrollmentenrolment email if you have not already received thisone email in your inbox. 

2)

Download the Duo Mobile from your app store on your mobilephone device.from Thisthe deviceApp isStore where(iPhone) or Google Play (Android) Open the enrolment email on a computer or tablet and click the enrolment link Follow the on-screen prompts to link your phone to your Duo account When prompted, scan the QR code with the Duo Mobile app Complete the setup — you will receive requestsa test push notification to login.confirm it is working

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Using Duo

3)When Yousigning can then click the link in the email to enroll. This can be done oninto a tablet,Duo-protected phonesystem or(such youras computer. 

4) Now follow the prompts through the installation.

5) Once this is doneNetSuite), you will nowbe receiveprompted requeststo approve a push notification on the Duo Mobile app, or enter a one-time passcode generated by the app.

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Troubleshooting

IssueSolution No push notificationOpen Duo Mobile and check for codesa pending request, or 'Pushuse notifications'the thatpasscode requestsoption thatinstead you acceptLost or denyreplaced loginsphoneContact IT Helpdesk to certain programs throughreset your mobileDuo device.enrolment Cannot log into NetSuite via Duo SSOSee Cannot log into Duo Single Sign-On