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This will show you how to log into the VPN prior to logging onto your laptop. This can help alleviate issues caused by drive disconnects when working outside the PBR network.  1) Completely shut off the computer, wait 10 seconds, and turn the computer on. Thi...

If a user has access to an additional/shared mailbox they can add it to their Office365 web mail. Step-by-step guide Sign in to your account in Outlook on the web. For Exchange Online mailboxes, right-click Folders in the left navigation pane, and t...

With Office365 you can access your email from anywhere you have access to the Internet and a web browser. Follow the below steps to access your email from anywhere. Step-by-step guide Go to http://outlook.office365.com Enter in your PBR email address whic...

For those with a Puffing Billy username and password, you can connect to corporate with your username and password. Step-by-step guide Bring up the available WiFi networks by clicking the WiFi button (globe or radio wave symbol depending on your version of...

Step-by-step guide On the main menu click on Settings. Click on Wi-Fi. For those with a Puffing Billy username and password, you can connect to corporate with your username and password, those without Puffing Billy credentials will need to use t...

This article will show you how to purge all saved settings to allow you to sign into NetSuite using the Duo Single Sign-On System (SSO)  When navigating to the below link to sign into NetSuite, you may encounter the below screen, asking to enter an Email and ...

If you have been set up with an Administrator level account in NetSuite, it should only be used when administrative functions are required to be performed. Due to Oracle's security policy, Administrator level access is not able to be signed in utilising Single...

This will provide a report which breaks down Product sales over a certain time period by product, fare type, add-ons, discounts, refunds and commissions. Under Reports > Ticketing > Ultimate Fare This is the dialog box you will be presented with. This date...

Under Monitoring > Attachments  

To receipt a booking over the phone inside of CustomLinc, the Online Payment Link is now the method to complete this.  Inside the booking, Select Receipt In the receipt menu, change the Payment type to the Card Type, and add the amount to be paid. This...

Tomcat has been modified from the default setup to allow for SSL to be enabled for the Guacamole host.  ALL of Tomcat settings and logging files are inaccessible from the regular user login. sudo -s is required to be able to access and modify Tomcat files Lo...

Nginx serves as a reverse proxy to intercept and filter traffic between browsers and the Tomcat instance hosting the Guacamole server.  Config file is hosted at /etc/nginx/conf.d/reverse-proxy.conf Nginx is loaded with the PBR Wildcard Cert to enable SSL. It...

MySQL is used as a database for all configurations and user configs. It is installed with a plugin based in Guacamole Home (/etc/guacamole/) The plugin is installed in the Extensions directory. MySQL requires a jdbc plugin in order to work. This is the Platf...

SAML is provided as an alternative secure sign in method utilising Duo to authenticate against the server.  Settings for SAML are in guacamole.properties Note this will work for all authentications that are successful through Duo, but the users will be una...

User and computer configuration is done via the GUI, which maps into the SQL database. There is a built in admin account, with credentials stored inside of 1Password that can configure. Different permission groups can be configured, these permission groups...

Inbound NAT Translation Outbound NAT for internet access in DMZ

Given Guac sits in DMZ, with outbound internet access and internal network access, we need to be very careful around what we can allow the server access to. The server has restrictive access to the internal LAN, as well as external internet.  Guac to Outbound...

The Test WBF allows you to conduct transactions as if you are utilising a real credit card  These details are only valid on the test website More info pulled from random CommWeb website belowhttps://developer.powerboard.commbank.com.au/reference/powerboard-t...

Client Deactivated Error 1. Check multiple machines are not connecting to Linkly IP Gateway Hi Mitch, If you're getting Client Deactivated, you may need to flush out the User ID in the registry by following the steps below: Click on the Windows start but...