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You can use the below instructions to sync a SharePoint folder to your Windows File Explorer Step-by-step guide You will receive an email from a member from IT alerting you that you have a folder shared with you. Click on the Open button in the email. ...

Step-by-step guide Go to your calendar in Outlook and open the meeting. Click on the link Join Microsoft Teams Meeting. The new meeting will open in Teams. Click on Join now.

Step-by-step guide Before the meeting Outlook will remind you of the meeting. Click on the Join Online button. If you asked to choose an application, make sure Microsoft Teams is selected and click Open Link. The new meeting will open in Teams. Cl...

Use the below instructions to send a Teams video conference meeting invite. Step-by-step guide Open Outlook and go to your calendar. Click on the New Teams Meeting icon at the top of the screen. Enter the details of the meeting and click send. ...

Step-by-step guide Open the Cisco AnyConnect Client, installed on your ETRB issued device. The Cisco AnyConnect will appear, select RNA Belgrave if you’re stationed at Belgrave or RNA Emerald if you’re stationed at Emerald. You will be asked to login....

This will show you how to log into the VPN prior to logging onto your laptop. This can help alleviate issues caused by drive disconnects when working outside the PBR network.  1) Completely shut off the computer, wait 10 seconds, and turn the computer on. Thi...

If a user has access to an additional/shared mailbox they can add it to their Office365 web mail. Step-by-step guide Sign in to your account in Outlook on the web. For Exchange Online mailboxes, right-click Folders in the left navigation pane, and t...

With Office365 you can access your email from anywhere you have access to the Internet and a web browser. Follow the below steps to access your email from anywhere. Step-by-step guide Go to http://outlook.office365.com Enter in your PBR email address whic...

For those with a Puffing Billy username and password, you can connect to corporate with your username and password. Step-by-step guide Bring up the available WiFi networks by clicking the WiFi button (globe or radio wave symbol depending on your version of...

Step-by-step guide On the main menu click on Settings. Click on Wi-Fi. For those with a Puffing Billy username and password, you can connect to corporate with your username and password, those without Puffing Billy credentials will need to use t...

This article will show you how to purge all saved settings to allow you to sign into NetSuite using the Duo Single Sign-On System (SSO)  When navigating to the below link to sign into NetSuite, you may encounter the below screen, asking to enter an Email and ...

If you have been set up with an Administrator level account in NetSuite, it should only be used when administrative functions are required to be performed. Due to Oracle's security policy, Administrator level access is not able to be signed in utilising Single...

This will provide a report which breaks down Product sales over a certain time period by product, fare type, add-ons, discounts, refunds and commissions. Under Reports > Ticketing > Ultimate Fare This is the dialog box you will be presented with. This date...

Under Monitoring > Attachments  

To receipt a booking over the phone inside of CustomLinc, the Online Payment Link is now the method to complete this.  Inside the booking, Select Receipt In the receipt menu, change the Payment type to the Card Type, and add the amount to be paid. This...

Tomcat has been modified from the default setup to allow for SSL to be enabled for the Guacamole host.  ALL of Tomcat settings and logging files are inaccessible from the regular user login. sudo -s is required to be able to access and modify Tomcat files Lo...

Nginx serves as a reverse proxy to intercept and filter traffic between browsers and the Tomcat instance hosting the Guacamole server.  Config file is hosted at /etc/nginx/conf.d/reverse-proxy.conf Nginx is loaded with the PBR Wildcard Cert to enable SSL. It...