Welcome — Getting Started with IT at PBR
Welcome to Puffing Billy Railway
This guide will walk you through the key IT setup steps for your first week. Work through the checklist below in order — if you get stuck on anything, contact IT Helpdesk.
IT Helpdesk: [email protected] | Portal: helpdesk.pbr.org.au
Your First Week IT Checklist
| Task | Guide |
|---|---|
| ✅ Log into your PBR computer for the first time and change your password | See below |
| ✅ Set up Microsoft Authenticator (MFA) on your phone | Setting Up Microsoft Authenticator |
| ✅ Sign into Microsoft 365 (Outlook, Teams, OneDrive) | Outlook | Microsoft Teams |
| ✅ Set up 1Password to manage your passwords | 1Password |
| ✅ Connect to the corporate WiFi (if applicable) | WiFi |
| ✅ Set up your mobile phone (if issued one) | iPhones |
| ✅ Add a printer at your site | Printing |
| ✅ Complete your first security awareness training | Security Awareness |
Changing Your Password for the First Time
- When you first log into your computer, you will be prompted to change your password
- Your new password must:
- Be at least 12 characters long
- Not contain your name or username
- Not be a password you have used recently
- A passphrase is recommended — three or more random words joined together (e.g. correct-horse-battery-staple)
- Save your new password in 1Password — see the 1Password guide
Your Windows password and your Microsoft 365 password are the same — changing one changes the other.
Your PBR Email Address
Your email address is: [email protected]
You can access your email in Outlook on your computer, via the web at outlook.office.com, or on your phone via the Outlook mobile app.
Key Systems You May Use
| System | What it's for | How to access |
|---|---|---|
| Microsoft 365 (Outlook, Teams, OneDrive) | Email, messaging, file storage | Already on your computer, or office.com |
| SharePoint | Shared team files and intranet | puffingbillyrailway.sharepoint.com |
| 1Password | Password manager | Desktop app or browser extension |
| Helpdesk | Log IT support requests | helpdesk.pbr.org.au |
Additional systems (such as CustomLinc, IdealPOS, or NetSuite) will be set up for you if your role requires them — your manager will coordinate this with IT.
Getting Help
If anything on this checklist isn't working or you're unsure about something, contact IT Helpdesk. There are no silly questions — we would rather help you get set up correctly from day one.
Email: [email protected]
Portal: helpdesk.pbr.org.au