Migrating a User to a new iPhone from an existing iPhone

Migrating a user with an existing PBR issuesissued iPhone to a new PBR issuesissued iPhone that is MDM enrolled

Step 1 - Backup Device

•  using

  Use Apple Devices App from Microsoft Store

to backup existing iPhone

 

Step 2 - EraseRestore Backup on new Device

• If using a new phone, this can be done by turning on the new phoneiPhone andwhen it prompts for language plug in USB cable connected to PC, make sure you have Apple Devices App open. Then you will have the option to restore 
• If enrolling an existing device, erase the phone, when it restarts (appleand logonprompts appearsfor on screen)language plug intoin computer..USB cable connected to PC, make sure you have Apple Devices App open. Then you will have the option to restore the
backup to the new phone. 

When restore is complete the iPhone will restart. remove the cable from the computer when applapple logo is displayed

 

Step 3 - Enrollment Process

• When phone restarts should come up with restore complete
• Connect to 'internet'  Wi-Fi
• Enroll this iPhone
• Setup face id
• Create a passcode
• Sign in to users apple account
• Accept terms and conditions
• Turn on location services

everythingEverything should come across

across,

photo's

contacts,

settings,

apps

etc. 

Note:

Backups done via Apple Devices App are found stored on your local PC in C:\Users\User name\Apple\MobileSync\Backup\