Checking the Status of Your Ticket
Overview
You can check the status of any ticket you have raised at any time via the helpdesk portal.
Viewing Your Tickets
- Go to helpdesk.pbr.org.au and sign in
- Click My Tickets at the top of the page
- You will see all your open and recently closed tickets
- Click on a ticket to see the full thread, including IT's responses and any updates
Ticket Statuses
| Status | Meaning |
|---|---|
| Open | Your ticket has been received and is waiting for IT to pick up |
| In Progress | An IT team member is actively working on your request |
| On Hold | We are waiting for something — either your response, a vendor, or a scheduled change window |
| Closed | The issue has been resolved |
Adding Information to an Existing Ticket
Simply reply to the email notification you received when the ticket was raised. Your reply will be added to the ticket automatically.
Alternatively, open the ticket in the portal and post a comment directly.
Reopening a Closed Ticket
If an issue comes back after being closed, reply to the closure email within 7 days and the ticket will be reopened automatically. After 7 days, please raise a new ticket and reference the old ticket number.