Adjusting the Belgrave–Gembrook Return Allocation

Overview

Use this procedure to change the capacity for the Belgrave – Gembrook Return allocation — the full return journey product, typically set to 56 seats. 

How Capacity is Structured

Each leg on a Belgrave–Gembrook service has a total capacity of 176 passengers, made up of two components:

Component	Capacity	Notes
Bel - Lak & Lak - Gmb Return / single-journey passengers	120	Availability works is calculated as this.  Max Pax of Manifest minus Gembrook Allocation Group (below) Standard is 176 - 56 (120).
Belgrave – Gembrook (Return)	56	Minimum seats held via Allocation Group (inside Manifest), Maximum bookings available limited by product.
Total per leg	176

To edit the maximum available of ticket for Belgrave - Gembrook Return product.

1. Go to Sightseeing > Availability
   
2. Find you're the Belgrave - Gembrook Return product
3. Right Click > Stop Sell/Max Pax
4. Change Product Max Pax to new amount. 
   

    

   

   
   
   
5. If you also need to increase the max capacity of the train (e.g. an extra carriage has been added), go to Sightseeing > Manifest and change the Manfiest max pax to the appropriate number. 
   
   

   

   
   

To edit the HELD amount of pax for the Belgrave - Gembrook product.

1. Complete the above guide as well to increase the product availability first. Then:
2. In Sightseeing > Manifests, locate the relevant manifest.
3. Right-click on the manifest > Stop Sell/Max Pax > This Manifest
   

   

   
   
4. In the dialog:
   • Set the From and To date range, or use Select Recurring Days… as needed.
   • Tick Set Allocation on Allocation Groups - this is critical and must not be skipped.
     
     

     

     
     
5. Click Finish. The Allocation Groups screen will appear.
6. On the Allocation Groups screen, find Belgrave to Gembrook Return and set its Allocation to the HELD amount of seats for this type of product. 
   

   

   
   
7. Click Finish to save.
8. Change
9. Does the entire train capacity need to be increased because of this?
   If yes, please also adjust the manifest accordingly — see the Adjusting the Main Manifest Capacity guide.
   An example of this would be an extra carriage being added to the carriage set specifically for Bel-Gmb.

Important Notes

• The "Set Allocation on Allocation Groups" checkbox must always be ticked when changing this leg. Skipping it will cause a mismatch between the max Pax limit and the reserved seat allocation, which may result in overbooking.

• Only update the Belgrave to Gembrook Return allocation group. Leave Gembrook to Belgrave blank unless specifically instructed otherwise.
• This leg's capacity does not change automatically when you adjust the main manifest — both procedures must be performed independently if both values need updating.