Service Management

• Adding a Stop Sell to a Sightseeing Service
• Adding a Stop Sell to an Express Service
• Adding a Stop Sell to a Manifest

Adding a Stop Sell to a Sightseeing Service

The purpose of this procedure is to detail the steps for adding a stop sell to a sightseeing service in CustomLinc. This functionality can be used when there is no underlying express product e.g. Day out with Thomas.

Stop Sell can be used to disable bookings for services e.g. on a  a Total Fire Ban (TFB) day 

1. From within CustomLinc click Schedule under the Sightseeing menu on the left of the screen
   
   

   
   
   

2. From the list of displayed sightseeing services, right click the required day and select Stop Sell / Max Pax ...
   
   

   

   
   

3. In the displayed window a date range can be specified to apply the stop sell over multiple service days if required.
   
   Ensure the Status dropdown is changed to the appropriate option. Different options can be selected from this drop down if the stop sell is only required on particular sales channels. These include:
   
   Confirmed – Bookings are fully enabled
   Stop Sold - All Channels – Bookings are fully disabled
   Stop Sold – External Channels – Bookings cannot be made online but can be made by Booking Offices and the CSC
   Stop Sold – Internal Channels – Only online bookings can be made
   
   
   
   
4. Click the OK button to save the changes

A stop sell has been added the against the service. The service will be displayed as red in the schedule.

To remove the stop sell, this same process can be used and the status set to Confirmed instead.

Adding a Stop Sell to an Express Service

The purpose of this procedure is to detail the steps for adding a stop sell to an express service in CustomLinc.  Adding a stop sell to an express service will also apply a stop sell to any of the associated sightseeing products if all associated services are stop sold.

Stop Sell can be used to disable bookings for services e.g. on a  a Total Fire Ban (TFB) day 

1. From within CustomLinc click Services under the Express menu on the left of the screen
   
   

   

   
   
   

2. From the list of displayed express services, right click the required day and select Stop Sell / Max Pax ...
   
   

   

   
   

3. In the displayed window a date range can be specified to apply the stop sell over multiple service days if required.
   
   Ensure the Change the Status to... checkbox is ticked and the Status dropdown changed to the appropriate option. Different options can be selected from this drop down if the stop sell is only required on particular sales channels. These include:
   
   Confirmed – Bookings are fully enabled
   Stop Sold - All Channels – Bookings are fully disabled
   Stop Sold – External Channels – Bookings cannot be made online but can be made by Booking Offices and the CSC
   Stop Sold – Internal Channels – Only online bookings can be made
   
   Ensure that a reason has been added to the Notes field
   
   

   

   
   
   
4. Click the Finish button to save the changes
   
   

5. When prompted enter your CustomLinc credentials and click OK 

    

   

A stop sell has now been added the against the service. The service will be displayed as red in the schedule with an SS prefix 

To remove the stop sell, this same process can be used and the status set to Confirmed instead.

Adding a Stop Sell to a Manifest

The purpose of this procedure is to detail the steps for adding a stop sell via a manifest in CustomLinc. This functionality can be used for a services such as a lunch train or any other sightseeing service using a manifest.

1. From within CustomLinc click Manifests under the Sightseeing menu on the left of the screen
   
   

   

   
   
   

2. From the manifests window on the right, use the date picker to select the date, right click the manifest to be stop sold and select Stop Sell / Max Pax ... and This Manifest
   
   

   

   
   

3. In the displayed window a date range can be specified to apply the stop sell over multiple days if required.
   
   Ensure Change the Status to... checkbox is ticked and the dropdown is changed to the appropriate option. Different options can be selected from this drop down if the stop sell is only required on particular sales channels. These include:
   
   Confirmed – Bookings are fully enabled
   Stop Sold – Bookings are fully disabled
   Stop Sold – External Channels – Bookings cannot be made online but can be made by Booking Offices and the CSC
   Stop Sold – Internal Channels – Only online bookings can be made 
   
   Ensure that a reason has been added to the Notes field in the window.
   
   

   

   
   
   
4. Click the Next button
   
   
5. The next window will display a list of services impacted by the change, ensure the Change Status box is checked for each service to be modified
   
   

   
   

   
   
6. Click the Finish button to save the changes
   
   

7. When prompted enter your CustomLinc credentials and click OK 

    

   

A stop sell has now been added the against the service(s). The service will be displayed as red in the schedule 

To remove the stop sell, this same process can be used and the status set to Confirmed instead.