Troubleshooting Common Print Problems

Printer Shows as Offline 
 The printer appears in your list but shows "Offline": 
 
 Check the printer itself — is it powered on and showing a ready or idle status on its display? 
 Check there is no paper jam (open the trays and covers briefly to inspect) 
 On your computer, go to Settings > Printers & scanners , click the printer, and click Open print queue 
 In the print queue window, click Printer in the menu and ensure Use Printer Offline is not ticked 
 Try printing again — it should reconnect automatically 
 If still offline, restart the printer at the device itself and wait 60 seconds 
 
 
 Print Job Stuck in Queue 
 
 Go to Settings > Printers & scanners , click the printer, and click Open print queue 
 Right-click the stuck job and select Cancel 
 If the job won't cancel, restart the Print Spooler service:
 
 Press Windows + R , type services.msc , and press Enter 
 Find Print Spooler , right-click it, and select Restart 
 
 
 Try printing again 
 
 
 Printer Missing From Your List 
 Printers are pushed automatically to your device by IT. If a printer you expect to have is not appearing, contact IT Helpdesk — do not attempt to add it manually. 
 Email: helpdesk@pbr.org.au 
 
 Poor Print Quality 
 
 Streaky or faded output: Toner or ink may be low. Check the printer display for a toner low warning. Let your manager know so a replacement cartridge can be ordered. 
 Smudged output: May indicate a drum or fuser issue — log a ticket with IT Helpdesk. 
 
 
 Running Out of Paper 
 Paper is held in the stationery area at your site. If stock is running low, let your manager know so a reorder can be arranged. 
 
 Still Having Issues? 
 Log a ticket at helpdesk.pbr.org.au and include: the printer name/location, what you were trying to print, and any error message on screen or on the printer display.