# Troubleshooting Common Print Problems

## Printer Shows as Offline

The printer appears in your list but shows "Offline":

1. Check the printer itself — is it powered on and showing a ready or idle status on its display?
2. Check there is no paper jam (open the trays and covers briefly to inspect)
3. On your computer, go to **Settings > Printers & scanners**, click the printer, and click **Open print queue**
4. In the print queue window, click **Printer** in the menu and ensure **Use Printer Offline** is *not* ticked
5. Try printing again — it should reconnect automatically
6. If still offline, restart the printer at the device itself and wait 60 seconds

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## Print Job Stuck in Queue

1. Go to **Settings > Printers & scanners**, click the printer, and click **Open print queue**
2. Right-click the stuck job and select **Cancel**
3. If the job won't cancel, restart the Print Spooler service: 
    - Press <kbd>Windows + R</kbd>, type `services.msc`, and press Enter
    - Find **Print Spooler**, right-click it, and select **Restart**
4. Try printing again

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## Printer Missing From Your List

Printers are pushed automatically to your device by IT. If a printer you expect to have is not appearing, contact IT Helpdesk — do not attempt to add it manually.

**Email:** <helpdesk@pbr.org.au>

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## Poor Print Quality

- **Streaky or faded output:** Toner or ink may be low. Check the printer display for a toner low warning. Let your manager know so a replacement cartridge can be ordered.
- **Smudged output:** May indicate a drum or fuser issue — log a ticket with IT Helpdesk.

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## Running Out of Paper

Paper is held in the stationery area at your site. If stock is running low, let your manager know so a reorder can be arranged.

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## Still Having Issues?

Log a ticket at [helpdesk.pbr.org.au](https://helpdesk.pbr.org.au) and include: the printer name/location, what you were trying to print, and any error message on screen or on the printer display.