Printing
Connecting to network printers, printing documents, and solving common print problems.
Printing at PBR
Overview
Printers at your site are automatically configured on your computer by IT when your account is set up. You do not need to add them manually — they should appear in your printer list when you go to print.
If a printer you expect to have is missing, contact IT Helpdesk at helpdesk@pbr.org.au and they will push it to your device.
Printing a Document
- Open the document you want to print
- Press Ctrl + P (or go to File > Print)
- Select the correct printer from the dropdown list
- Choose your settings (number of copies, colour/black and white, single/double-sided)
- Click Print
Setting a Default Printer
- Click the Windows Start button and open Settings
- Go to Bluetooth & devices > Printers & scanners
- Click on the printer you use most often
- Click Set as default
Printer Missing From Your List?
Contact IT Helpdesk — do not attempt to add the printer manually. IT manages printer deployment centrally and will push the correct printer to your device.
Email: helpdesk@pbr.org.au | Portal: helpdesk.pbr.org.au
Troubleshooting Common Print Problems
Printer Shows as Offline
The printer appears in your list but shows "Offline":
- Check the printer itself — is it powered on and showing a ready or idle status on its display?
- Check there is no paper jam (open the trays and covers briefly to inspect)
- On your computer, go to Settings > Printers & scanners, click the printer, and click Open print queue
- In the print queue window, click Printer in the menu and ensure Use Printer Offline is not ticked
- Try printing again — it should reconnect automatically
- If still offline, restart the printer at the device itself and wait 60 seconds
Print Job Stuck in Queue
- Go to Settings > Printers & scanners, click the printer, and click Open print queue
- Right-click the stuck job and select Cancel
- If the job won't cancel, restart the Print Spooler service:
- Press Windows + R, type
services.msc, and press Enter - Find Print Spooler, right-click it, and select Restart
- Press Windows + R, type
- Try printing again
Printer Missing From Your List
Printers are pushed automatically to your device by IT. If a printer you expect to have is not appearing, contact IT Helpdesk — do not attempt to add it manually.
Email: helpdesk@pbr.org.au
Poor Print Quality
- Streaky or faded output: Toner or ink may be low. Check the printer display for a toner low warning. Let your manager know so a replacement cartridge can be ordered.
- Smudged output: May indicate a drum or fuser issue — log a ticket with IT Helpdesk.
Running Out of Paper
Paper is held in the stationery area at your site. If stock is running low, let your manager know so a reorder can be arranged.
Still Having Issues?
Log a ticket at helpdesk.pbr.org.au and include: the printer name/location, what you were trying to print, and any error message on screen or on the printer display.