Add a Shared Mailbox in the Outlook App Use the below steps to add a shared mailbox to your Outlook using the Android or iPhone Outlook app. You must have access to the shared in order for it to be added. Step-by-step guide Open the Outlook app. Click on your  initial  in the top left hand corner. Click on the  Mail+  icon under your initial in the left hand menu. A new menu will appear. Click on  Add Shared Mailbox . Enter in the name of the shared mailbox and click on the button  Add Shared Mailbox . The new mailbox will be added. You can switch to it by click on the  initial .