# Understanding Your PBR IT Environment

## Your Computer

PBR-issued computers run **Windows** and are managed by IT via Microsoft Intune. This means:

- Software is deployed and updated centrally — you do not need to install updates manually
- IT can remotely assist you if you have a problem
- Company policies apply to the device — personal use should be minimal

Do not attempt to install software yourself. If you need a program for your work, submit a request through IT Helpdesk and IT will arrange installation.

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## Network Drives

Some sites have shared network drives (e.g. H: drive, G: drive) that are accessible when you are on-site or connected to the VPN.

- For most file sharing needs, **SharePoint and OneDrive** are preferred — they work from anywhere without VPN
- If you need access to a specific network drive, contact IT Helpdesk

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## Printers

Printers at your site are configured automatically on your computer when you log in — you should not need to add them manually. If a printer you expect to have access to is missing, contact IT Helpdesk.

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## Working Remotely

If you need to access PBR systems from home or off-site, you will need to connect to the **VPN (Global Protect)**.

See: [VPN (Global Protect)](https://bookstack.pbr.org.au/books/vpn-global-protect)

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## Software You Will Find on Your Computer

<table id="bkmrk-applicationpurpose-m"><tr><th>Application</th><th>Purpose</th></tr><tr><td>Microsoft Outlook</td><td>Email and calendar</td></tr><tr><td>Microsoft Teams</td><td>Chat, meetings, and file collaboration</td></tr><tr><td>Microsoft Word / Excel / PowerPoint</td><td>Document creation</td></tr><tr><td>OneDrive</td><td>Personal and shared cloud file storage</td></tr><tr><td>Global Protect</td><td>VPN for remote access</td></tr><tr><td>Microsoft Authenticator (phone)</td><td>MFA app — installed on your mobile, not your computer</td></tr></table>

Some roles are provisioned with additional software (e.g. Adobe Acrobat, 1Password). Contact IT Helpdesk if you need a specific application for your role.

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## Acceptable Use

PBR IT equipment and systems are provided for work purposes. Key points:

- Do not install unauthorised software
- Do not store personal files on PBR systems
- Do not share your password with anyone
- Lock your screen when leaving your desk (<kbd>Windows + L</kbd>)
- Report suspicious emails — do not click links you are unsure about

If you have questions about what is or isn't appropriate use, ask IT Helpdesk or your manager.