Understanding Your PBR IT Environment
Your Computer
PBR-issued computers run Windows and are managed by IT via Microsoft Intune. This means:
- Software is deployed and updated centrally — you do not need to install updates manually
- IT can remotely assist you if you have a problem
- Company policies apply to the device — personal use should be minimal
Do not attempt to install software yourself. If you need a program for your work, submit a request through IT Helpdesk and IT will arrange installation.
Network Drives
Some sites have shared network drives (e.g. H: drive, G: drive) that are accessible when you are on-site or connected to the VPN.
- For most file sharing needs, SharePoint and OneDrive are preferred — they work from anywhere without VPN
- If you need access to a specific network drive, contact IT Helpdesk
Printers
Printers at your site are configured automatically on your computer when you log in — you should not need to add them manually. If a printer you expect to have access to is missing, contact IT Helpdesk.
Working Remotely
If you need to access PBR systems from home or off-site, you will need to connect to the VPN (Global Protect).
See: VPN (Global Protect)
Software You Will Find on Your Computer
| Application | Purpose |
|---|---|
| Microsoft Outlook | Email and calendar |
| Microsoft Teams | Chat, meetings, and file collaboration |
| Microsoft Word / Excel / PowerPoint | Document creation |
| OneDrive | Personal and shared cloud file storage |
| Global Protect | VPN for remote access |
| Microsoft Authenticator (phone) | MFA app — installed on your mobile, not your computer |
Some roles are provisioned with additional software (e.g. Adobe Acrobat, 1Password). Contact IT Helpdesk if you need a specific application for your role.
Acceptable Use
PBR IT equipment and systems are provided for work purposes. Key points:
- Do not install unauthorised software
- Do not store personal files on PBR systems
- Do not share your password with anyone
- Lock your screen when leaving your desk (Windows + L)
- Report suspicious emails — do not click links you are unsure about
If you have questions about what is or isn't appropriate use, ask IT Helpdesk or your manager.