New Starter IT Guide
Everything you need to set up your IT access in your first week at Puffing Billy Railway.

Welcome — Getting Started with IT at PBR
Welcome to Puffing Billy Railway
This guide will walk you through the key IT setup steps for your first week. Work through the checklist below in order — if you get stuck on anything, contact IT Helpdesk.
IT Helpdesk: helpdesk@pbr.org.au | Portal: helpdesk.pbr.org.au
Your First Week IT Checklist
Task
Guide
✅ Log into your PBR computer for the first time and change your password
See below
✅ Set up Microsoft Authenticator (MFA) on your phone
Setting Up Microsoft Authenticator
✅ Sign into Microsoft 365 (Outlook, Teams, OneDrive)
Outlook | Microsoft Teams
✅ Connect to the corporate WiFi (if applicable to your site)
WiFi
✅ Set up your mobile phone (if one was issued to you)
Mobile Devices (iPhones)
✅ Complete your first security awareness training
Security Awareness
Additional setup (printers, VPN, specific systems) will be arranged by IT or your manager based on your role and site.
Changing Your Password for the First Time
When you first log into your computer, you will be prompted to change your password
Your new password must:
Be at least 12 characters long
Not contain your name or username
Not be a password you have used recently
A passphrase is recommended — three or more random words joined together (e.g. correct-horse-battery-staple)
Your Windows password and your Microsoft 365 password are the same — changing one changes the other.
Your PBR Email Address
Your email address is: firstname.lastname@pbr.org.au
You can access your email in Outlook on your computer, via the web at outlook.office.com, or on your phone via the Outlook mobile app.
Key Systems You May Use
System
What it's for
How to access
Microsoft 365 (Outlook, Teams, OneDrive)
Email, messaging, file storage
Already on your computer, or office.com
SharePoint
Shared team files and intranet
puffingbillyrailway.sharepoint.com
Helpdesk portal
Log IT support requests
helpdesk.pbr.org.au
Additional systems (such as CustomLinc, IdealPOS, or NetSuite) will be set up for you if your role requires them — your manager will coordinate this with IT.
Getting Help
If anything on this checklist isn't working or you're unsure about something, contact IT Helpdesk. There are no silly questions — we would rather help you get set up correctly from day one.
Email: helpdesk@pbr.org.au
Portal: helpdesk.pbr.org.au

Understanding Your PBR IT Environment
Your Computer
PBR-issued computers run Windows and are managed by IT via Microsoft Intune. This means:
Software is deployed and updated centrally — you do not need to install updates manually
IT can remotely assist you if you have a problem
Company policies apply to the device — personal use should be minimal
Do not attempt to install software yourself. If you need a program for your work, submit a request through IT Helpdesk and IT will arrange installation.
Network Drives
Some sites have shared network drives (e.g. H: drive, G: drive) that are accessible when you are on-site or connected to the VPN.
For most file sharing needs, SharePoint and OneDrive are preferred — they work from anywhere without VPN
If you need access to a specific network drive, contact IT Helpdesk
Printers
Printers at your site are configured automatically on your computer when you log in — you should not need to add them manually. If a printer you expect to have access to is missing, contact IT Helpdesk.
Working Remotely
If you need to access PBR systems from home or off-site, you will need to connect to the VPN (Global Protect).
See: VPN (Global Protect)
Software You Will Find on Your Computer
Application
Purpose
Microsoft Outlook
Email and calendar
Microsoft Teams
Chat, meetings, and file collaboration
Microsoft Word / Excel / PowerPoint
Document creation
OneDrive
Personal and shared cloud file storage
Global Protect
VPN for remote access
Microsoft Authenticator (phone)
MFA app — installed on your mobile, not your computer
Some roles are provisioned with additional software (e.g. Adobe Acrobat, 1Password). Contact IT Helpdesk if you need a specific application for your role.
Acceptable Use
PBR IT equipment and systems are provided for work purposes. Key points:
Do not install unauthorised software
Do not store personal files on PBR systems
Do not share your password with anyone
Lock your screen when leaving your desk (
Windows + L)
Report suspicious emails — do not click links you are unsure about
If you have questions about what is or isn't appropriate use, ask IT Helpdesk or your manager.