# New Starter IT Guide

Everything you need to set up your IT access in your first week at Puffing Billy Railway.

# Welcome — Getting Started with IT at PBR

## Welcome to Puffing Billy Railway

This guide will walk you through the key IT setup steps for your first week. Work through the checklist below in order — if you get stuck on anything, contact IT Helpdesk.

**IT Helpdesk:** <helpdesk@pbr.org.au> | Portal: [helpdesk.pbr.org.au](https://helpdesk.pbr.org.au)

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## Your First Week IT Checklist

<table id="bkmrk-taskguide-%E2%9C%85-log-into"><tr><th>Task</th><th>Guide</th></tr><tr><td>✅ Log into your PBR computer for the first time and change your password</td><td>See below</td></tr><tr><td>✅ Set up Microsoft Authenticator (MFA) on your phone</td><td>[Setting Up Microsoft Authenticator](https://bookstack.pbr.org.au/books/multi-factor-authentication-mfa/page/setting-up-microsoft-authenticator-standard-mfa)</td></tr><tr><td>✅ Sign into Microsoft 365 (Outlook, Teams, OneDrive)</td><td>[Outlook](https://bookstack.pbr.org.au/books/outlook-email-calendar) | [Microsoft Teams](https://bookstack.pbr.org.au/books/microsoft-teams)</td></tr><tr><td>✅ Connect to the corporate WiFi (if applicable to your site)</td><td>[WiFi](https://bookstack.pbr.org.au/books/wifi)</td></tr><tr><td>✅ Set up your mobile phone (if one was issued to you)</td><td>[Mobile Devices (iPhones)](https://bookstack.pbr.org.au/books/mobile-devices-iphones)</td></tr><tr><td>✅ Complete your first security awareness training</td><td>[Security Awareness](https://bookstack.pbr.org.au/books/security-awareness)</td></tr></table>

Additional setup (printers, VPN, specific systems) will be arranged by IT or your manager based on your role and site.

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## Changing Your Password for the First Time

1. When you first log into your computer, you will be prompted to change your password
2. Your new password must: 
    - Be at least 12 characters long
    - Not contain your name or username
    - Not be a password you have used recently
3. A passphrase is recommended — three or more random words joined together (e.g. *correct-horse-battery-staple*)

Your Windows password and your Microsoft 365 password are the same — changing one changes the other.

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## Your PBR Email Address

Your email address is: **firstname.lastname@pbr.org.au**

You can access your email in Outlook on your computer, via the web at [outlook.office.com](https://outlook.office.com), or on your phone via the Outlook mobile app.

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## Key Systems You May Use

<table id="bkmrk-systemwhat-it%27s-forh"><tr><th>System</th><th>What it's for</th><th>How to access</th></tr><tr><td>Microsoft 365 (Outlook, Teams, OneDrive)</td><td>Email, messaging, file storage</td><td>Already on your computer, or [office.com](https://office.com)</td></tr><tr><td>SharePoint</td><td>Shared team files and intranet</td><td>[puffingbillyrailway.sharepoint.com](https://puffingbillyrailway.sharepoint.com)</td></tr><tr><td>Helpdesk portal</td><td>Log IT support requests</td><td>[helpdesk.pbr.org.au](https://helpdesk.pbr.org.au)</td></tr></table>

Additional systems (such as CustomLinc, IdealPOS, or NetSuite) will be set up for you if your role requires them — your manager will coordinate this with IT.

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## Getting Help

If anything on this checklist isn't working or you're unsure about something, contact IT Helpdesk. There are no silly questions — we would rather help you get set up correctly from day one.

**Email:** <helpdesk@pbr.org.au>  
**Portal:** [helpdesk.pbr.org.au](https://helpdesk.pbr.org.au)

# Understanding Your PBR IT Environment

## Your Computer

PBR-issued computers run **Windows** and are managed by IT via Microsoft Intune. This means:

- Software is deployed and updated centrally — you do not need to install updates manually
- IT can remotely assist you if you have a problem
- Company policies apply to the device — personal use should be minimal

Do not attempt to install software yourself. If you need a program for your work, submit a request through IT Helpdesk and IT will arrange installation.

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## Network Drives

Some sites have shared network drives (e.g. H: drive, G: drive) that are accessible when you are on-site or connected to the VPN.

- For most file sharing needs, **SharePoint and OneDrive** are preferred — they work from anywhere without VPN
- If you need access to a specific network drive, contact IT Helpdesk

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## Printers

Printers at your site are configured automatically on your computer when you log in — you should not need to add them manually. If a printer you expect to have access to is missing, contact IT Helpdesk.

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## Working Remotely

If you need to access PBR systems from home or off-site, you will need to connect to the **VPN (Global Protect)**.

See: [VPN (Global Protect)](https://bookstack.pbr.org.au/books/vpn-global-protect)

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## Software You Will Find on Your Computer

<table id="bkmrk-applicationpurpose-m"><tr><th>Application</th><th>Purpose</th></tr><tr><td>Microsoft Outlook</td><td>Email and calendar</td></tr><tr><td>Microsoft Teams</td><td>Chat, meetings, and file collaboration</td></tr><tr><td>Microsoft Word / Excel / PowerPoint</td><td>Document creation</td></tr><tr><td>OneDrive</td><td>Personal and shared cloud file storage</td></tr><tr><td>Global Protect</td><td>VPN for remote access</td></tr><tr><td>Microsoft Authenticator (phone)</td><td>MFA app — installed on your mobile, not your computer</td></tr></table>

Some roles are provisioned with additional software (e.g. Adobe Acrobat, 1Password). Contact IT Helpdesk if you need a specific application for your role.

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## Acceptable Use

PBR IT equipment and systems are provided for work purposes. Key points:

- Do not install unauthorised software
- Do not store personal files on PBR systems
- Do not share your password with anyone
- Lock your screen when leaving your desk (<kbd>Windows + L</kbd>)
- Report suspicious emails — do not click links you are unsure about

If you have questions about what is or isn't appropriate use, ask IT Helpdesk or your manager.