# Cannot log into Duo Single Sign-On

This article will show you how to purge all saved settings to allow you to sign into NetSuite using the Duo Single Sign-On System (SSO)

When navigating to the below link to sign into NetSuite, you may encounter the below screen, asking to enter an Email and Password

<span style="font-size: 11.0pt; font-family: 'Calibri',sans-serif; mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin; mso-ansi-language: EN-AU; mso-fareast-language: EN-US; mso-bidi-language: AR-SA;">[https://4110024.app.netsuite.com/](https://4110024.app.netsuite.com/app/login/secure/enterpriselogin.nl)</span>

![image.png](https://bookstack.pbr.org.au/uploads/images/gallery/2022-10/scaled-1680-/jsgimage.png)

This login is only for Administrators of NetSuite to login.

To get to the Duo Single Sign-On prompt, do the following,

Click the Padlock up in the top left hand corner of the address bar

[![image.png](https://bookstack.pbr.org.au/uploads/images/gallery/2022-10/scaled-1680-/8Vnimage.png)](https://bookstack.pbr.org.au/uploads/images/gallery/2022-10/8Vnimage.png)

Select Cookies

[![image.png](https://bookstack.pbr.org.au/uploads/images/gallery/2022-10/scaled-1680-/RvHimage.png)](https://bookstack.pbr.org.au/uploads/images/gallery/2022-10/RvHimage.png)

Utilising the Remove button, remove all cookies sitting on the NetSuite site.

[![image.png](https://bookstack.pbr.org.au/uploads/images/gallery/2022-10/scaled-1680-/SFAimage.png)](https://bookstack.pbr.org.au/uploads/images/gallery/2022-10/SFAimage.png)

Once completed, the dialog box should look like this

[![image.png](https://bookstack.pbr.org.au/uploads/images/gallery/2022-10/scaled-1680-/m1gimage.png)](https://bookstack.pbr.org.au/uploads/images/gallery/2022-10/m1gimage.png)

Press done, and navigate to <span style="font-size: 11.0pt; font-family: 'Calibri',sans-serif; mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin; mso-ansi-language: EN-AU; mso-fareast-language: EN-US; mso-bidi-language: AR-SA;">[https://4110024.app.netsuite.com/](https://4110024.app.netsuite.com/app/login/secure/enterpriselogin.nl)</span>

<span style="font-size: 11.0pt; font-family: 'Calibri',sans-serif; mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin; mso-ansi-language: EN-AU; mso-fareast-language: EN-US; mso-bidi-language: AR-SA;">You should now be presented with the Duo Single Sign-On prompt. This is where you will need to enter your PBR email and Computer password.</span>

[![image.png](https://bookstack.pbr.org.au/uploads/images/gallery/2022-10/scaled-1680-/WAYimage.png)](https://bookstack.pbr.org.au/uploads/images/gallery/2022-10/WAYimage.png)

Once approved, you should be able to log into NetSuite!

[![Animation.gif](https://bookstack.pbr.org.au/uploads/images/gallery/2022-10/animation.gif)](https://bookstack.pbr.org.au/uploads/images/gallery/2022-10/animation.gif)