NetSuite

Cannot log into Duo Single Sign-On

This article will show you how to purge all saved settings to allow you to sign into NetSuite using the Duo Single Sign-On System (SSO) 

When navigating to the below link to sign into NetSuite, you may encounter the below screen, asking to enter an Email and Password

https://4110024.app.netsuite.com/

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This login is only for Administrators of NetSuite to login.

To get to the Duo Single Sign-On prompt, do the following,

Click the Padlock up in the top left hand corner of the address bar

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Select Cookies

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Utilising the Remove button, remove all cookies sitting on the NetSuite site. 

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Once completed, the dialog box should look like this

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Press done, and navigate to https://4110024.app.netsuite.com/

You should now be presented with the Duo Single Sign-On prompt. This is where you will need to enter your PBR email and Computer password.

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Once approved, you should be able to log into NetSuite!


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Sign into Administrator Account NetSuite

If you have been set up with an Administrator level account in NetSuite, it should only be used when administrative functions are required to be performed. 
Due to Oracle's security policy, Administrator level access is not able to be signed in utilising Single Sign-On (SSO).

This means the user will need to log out of their NetSuite account, and navigate to the below address to log in using Username and Password

https://4110024.app.netsuite.com/app/login/secure/enterpriselogin.nl

This should allow you to log into the Administrative portion of your account. 

When logging back into the normal user side of the account, utilise the below link once logged out of your Admin account

https://4110024.app.netsuite.com/

If you cannot get into the Single Sign-On prompt, or are having issues signing into the Administrator portion of the account, remove cookies for Netsuite by following the other guide in this book, labelled "Cannot Log into Duo Single Sign-On"
If you continue to experience issues signing in to NetSuite please contact the IT Helpdesk

Enabling a NetSuite Role for Duo Single Sign-on *Netsuite Admin*

To enable a NetSuite role for Duo Single Sign-On, the following must occur. 

The Users which require the role need to be added into the SG_DUO_NetSuiteUsers Security Group in Active Directory by IT. A request for this to occur is to be submitted via the PBR IT Helpdesk. 
This may take several hours to sync. If required urgently a manual refresh can be undertaken, and should be requested via the PBR IT Helpdesk. 

Once the required users are permitted to sign into the NetSuite Duo Application, the NetSuite role must be enabled for SAML Single Sign-on. This is only to be done by person with NetSuite Administration rights (Finance, IT).

Signed in as Administrator, navigate to Users/Roles > Roles. This will bring up the Role configurations for PBR.

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Once the appropriate Role is located, select Edit

Under the Role permissions area, locate Setup. 

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In the dropdown box, search and select "SAML Single Sign-on"

Select "Add" and then ensure to save the Role settings.

 

Once the role has been updated with SAML Single Sign-on permissions, the user should be able to log in to the NetSuite application via the below link. 

https://4110024.app.netsuite.com/app/center/card.nl?sc=-29&whence= 

Users should be told to not log in with any other link. The link with the account specific prefix (4110024) should be used for all Single Sign-on enabled roles. This excludes NetSuite Administrator Roles.