Setting Up Microsoft Authenticator (Standard MFA)

Overview
Multi-Factor Authentication (MFA) protects your PBR account by requiring a second verification step when you sign in. Microsoft Authenticator is the standard MFA method for all PBR staff.
You will need your mobile phone to complete this setup. If you don't have a smartphone, contact IT Helpdesk at helpdesk@pbr.org.au.
Step 1 — Install Microsoft Authenticator
On your mobile phone, download and install the Microsoft Authenticator app:
iPhone: Search "Microsoft Authenticator" in the App Store
Android: Search "Microsoft Authenticator" in the Google Play Store
Open the app once installed — you don't need to sign in yet.
Step 2 — Start the MFA Setup on Your Computer
On your computer, open a browser and go to https://aka.ms/mfasetup
Sign in with your PBR email address (firstname.lastname@pbr.org.au) and password
You may see a prompt saying "More information required" — click Next
On the "Keep your account secure" page, click Next
On the "Install Microsoft Authenticator" page, click Next
On the "Set up your account in app" page, click Next
Step 3 — Link the App to Your Account
On your phone, open Microsoft Authenticator and select "Scan a QR Code" (make sure the app has access to your camera)
Point your phone camera at the QR code shown on your computer screen
Your PBR account will be added to the app
Step 4 — Test the Setup
On your computer, click Next after scanning the QR code
Microsoft will send a test notification to your phone
On your phone, enter the 2 digits shown in the notification on the computer. These digits need to be entered on your phone in the app.
Click Next and then Done
Microsoft will then send a real authentication, do the same as above and enter the 2 digits shown on the computer, into the app on your phone.
Your MFA is now set up. From now on, when you sign into Microsoft 365 from a new device or browser, you will receive a notification on your phone to approve the login.
Troubleshooting
Issue
Solution
No notification received
Open the Authenticator app and look for a pending approval there, or check your phone's notification settings
Lost or replaced phone
Contact IT Helpdesk immediately — they will reset your MFA so you can re-register
App shows wrong code / not working
Check your phone's date and time is set to automatic — Authenticator requires accurate time
Locked out of account
Contact IT Helpdesk at helpdesk@pbr.org.au or raise a ticket at helpdesk.pbr.org.au
Managing Your Authentication Methods
You can view and manage your registered MFA methods at any time by visiting https://aka.ms/mysecurityinfo and signing in with your PBR account.