# "LOGON REQUIRED" is displayed on CBA Essential Plus pin pad

This information is provided regarding the new Integrated CBA pin pads in Booking Offices and Shops.

## Step-by-step guide

1. [![image.png](https://bookstack.pbr.org.au/uploads/images/gallery/2022-10/scaled-1680-/dunimage.png)](https://bookstack.pbr.org.au/uploads/images/gallery/2022-10/dunimage.png)
    
      
      
    If the pin pad is rebooted, its battery has been run down or connection to the booking/POS terminal is lost for an extended period and then restored, the prompt “LOGON REQUIRED” will appear on screen as shown below.
    
    [![image.png](https://bookstack.pbr.org.au/uploads/images/gallery/2022-10/scaled-1680-/Huiimage.png)](https://bookstack.pbr.org.au/uploads/images/gallery/2022-10/Huiimage.png)
2. Please follow these steps to perform the LOGON and have the pin pad fully ready to take card-based transactions.
    
    Find the PC-EFTPOS Client icon that appears thus: <span class="confluence-embedded-file-wrapper confluence-embedded-manual-size">![](https://confluence.pbr.org.au/download/thumbnails/2097359/image2020-4-20_18-45-31.png?version=1&modificationDate=1587426563455&api=v2)</span>
    
    [![image.png](https://bookstack.pbr.org.au/uploads/images/gallery/2022-10/scaled-1680-/nemimage.png)](https://bookstack.pbr.org.au/uploads/images/gallery/2022-10/nemimage.png)
    
    It will be on your Windows taskbar in the lower right of your desktop.
    
    If you cannot see it, it will probably be in the hidden icons folder. Hover over the “˄” icon. A text pop up “Show hidden icons” will appear. Click on the “˄” icon.
    
    [![image.png](https://bookstack.pbr.org.au/uploads/images/gallery/2022-10/scaled-1680-/nPSimage.png)](https://bookstack.pbr.org.au/uploads/images/gallery/2022-10/nPSimage.png)
    
    Double click on the [![image.png](https://bookstack.pbr.org.au/uploads/images/gallery/2022-10/scaled-1680-/r6oimage.png)](https://bookstack.pbr.org.au/uploads/images/gallery/2022-10/r6oimage.png) icon to launch the PC-EFTPOS Client
    
    [![image.png](https://bookstack.pbr.org.au/uploads/images/gallery/2022-10/scaled-1680-/enPimage.png)](https://bookstack.pbr.org.au/uploads/images/gallery/2022-10/enPimage.png)
3. The following dialogue box is displayed. Click on the **Ctrl** **Panel** button.
    
    [![image.png](https://bookstack.pbr.org.au/uploads/images/gallery/2022-10/scaled-1680-/dMEimage.png)](https://bookstack.pbr.org.au/uploads/images/gallery/2022-10/dMEimage.png)
    
    In the Control Panel dialogue box click the **Logon** button.
    
    [![image.png](https://bookstack.pbr.org.au/uploads/images/gallery/2022-10/scaled-1680-/K7Rimage.png)](https://bookstack.pbr.org.au/uploads/images/gallery/2022-10/K7Rimage.png)
    
    A status window appears on screen showing progress while the pin pad displays an **Initialising** message.
    
    [![image.png](https://bookstack.pbr.org.au/uploads/images/gallery/2022-10/scaled-1680-/28zimage.png)](https://bookstack.pbr.org.au/uploads/images/gallery/2022-10/28zimage.png)
    
    A successful logon status is displayed on the screen and pin pad.
    
    [![image.png](https://bookstack.pbr.org.au/uploads/images/gallery/2022-10/scaled-1680-/hPYimage.png)](https://bookstack.pbr.org.au/uploads/images/gallery/2022-10/hPYimage.png)
4. To close the PC-EFTPOS client, click **Cancel**
    
    [![image.png](https://bookstack.pbr.org.au/uploads/images/gallery/2022-10/scaled-1680-/n87image.png)](https://bookstack.pbr.org.au/uploads/images/gallery/2022-10/n87image.png)
    
    Click **Close**
    
    [![image.png](https://bookstack.pbr.org.au/uploads/images/gallery/2022-10/scaled-1680-/H00image.png)](https://bookstack.pbr.org.au/uploads/images/gallery/2022-10/H00image.png)
    
    The LOGON is now completed, and normal operations can proceed.