Desk Phone

• Programming Button on your Phone
• Setting up voicemail on your desk phone
• Voicemail
• Checking Desk Phone Voicemail Messages
• Editing Voicemail Settings
• Setting up voicemail on your desk phone
• Kilvington IP Phones
• Change Desk Phone Name Display

Programming Button on your Phone

Step-by-step guide

1. With the phone in the cradle press the feature button.
   

   

   
   
2. Click the button you wish to program (bottom three rows only).
   

   

   
   
3. Enter the number or speed dial you want to program in (remember you need to add the 0 if the number is outside the organisation). E.g. 797 or 00411 111 111.
4. Press feature again.

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Setting up voicemail on your desk phone

The below instructions will assist you with setting up the voicemail on your desk phone for the first time.

Step-by-step guide

1. Dial 799
2. Enter your security code (0000 for first time until you set your own)
3. Follow the prompts, you will be asked the following:

• First name and last name
• Whether you want to enter your name in the directory
• Enter your Voicemail greeting
• Enter your new security code
• At the end you will be asked to enter 2 if you would like to restart the process if you need to change anything.

Voicemail

Checking Desk Phone Voicemail Messages

You must have first setup your desk phone voicemail message bank. Please refer to Setting up voicemail on your desk phone.

To check your voicemail messages on your desk phone you can follow the below instructions.

Step-by-step guide

1. Dial 799 to access your voicemail message bank.
2. Enter the security code that you set when setting up your voicemail.
3. Press the New button to hear your voicemails

4. Press the corresponding button for the command you wish to perform.

Editing Voicemail Settings

Once you have setup your voicemail on your desk phone you can edit it at any time by following the below steps.

Step-by-step guide

1. Dial 799
2. Enter your security code and wait approx. 10 seconds
3. You’ll hear the statement to ‘Remember Yes for 1 and 2 for No’
4. Press 7 for setup options
5. Press 4 for greetings options (change message people hear when going to your Voicemail) or 7 for personal options (security pin, name).

Related articles

Setting up voicemail on your desk phone

The below instructions will assist you with setting up the voicemail on your desk phone for the first time.

Step-by-step guide

1. Dial 799
2. Enter your security code (0000 for first time until you set your own)
3. Follow the prompts, you will be asked the following:

• First name and last name
• Whether you want to enter your name in the directory
• Enter your Voicemail greeting
• Enter your new security code
• At the end you will be asked to enter 2 if you would like to restart the process if you need to change anything.

Kilvington IP Phones

The IT and Marketing teams locate at Kilvington Drive use NEC DT800 IP handsets as desk phones 

These phones are connected to the core switch stack in the Kilvington comms rooms and are configured to use VLAN mode on both the LAN and PC ports.

The phones are provided with an IP address via the DHCP server located on pbr-wsus-kl1.

The reason the handsets operate in VLAN mode is due to a bug with Cisco SG300 switches which causes the core stack to reboot in certain scenarios when using LLDP. 

Configuring an NEC Handset to use VLAN Mode at Kilvington Drive

Before following these steps ensure that the associated switch port has been tagged for VLANS 100 and 134.

1. Press the Menu key. (Note if the phone is first booting up you may have to wait 20 seconds before you can get into setup.) If the phone is already booted up you will have to press the Menu key and dial (0) on the key pad.
   
   
2. When prompted for credentials, enter the credentials below and press the OK key:
   
   User name: ADMIN
   Password:  6633222
   
   
3. Press 1 to get into Network Settings and then 6 for Advanced Settings
4. Press 1 for LAN Port Settings and 2 for VLAN Mode
5. Select Enable and press the OK key:
   
6. Press 3 for VLAN ID
   
7. Enter 100 and press the OK key
   
8. Press the Exit key
9. Press 2 for PC Port Settings and 2 for VLAN Mode
10. Select Enable and press the OK key:
11. Press 3 for VLAN ID
12. Enter 134 and press the OK key
13. Press the Exit key
14. Keep pressing Exit and then select Save when it is displayed. The handset will reboot.

The phone has now been configured to use VLAN mode with the correct VLAN IDs.

Change Desk Phone Name Display

These are extension from 700- 799 only (for other ranges, please contact the Telephone Supervisor)

Web browse to http://10.10.1.51:61000

Credentials in 1Pass - NEC Web Portal Name Change

Go To Top Menu for Admin Menu, the side Menu for User Management. The screen will show all Extensions programmed and the user name.

Search for the user via name or EXT number (Station No.) 

Click on the Edit of User profile Button

Change the User name and hit Set