# How to: Send or re-send a Sign up/Confirmation Email for Annual Pass Customer

If the customer can provide their booking reference number, you can search for the booking as normal

1. Click on **Contact Search** [![image.png](https://bookstack.pbr.org.au/uploads/images/gallery/2024-05/scaled-1680-/I2Wimage.png)](https://bookstack.pbr.org.au/uploads/images/gallery/2024-05/I2Wimage.png) 2. Bring down the dropdown menu and find and select the option **Members > Annual Pass** [![image.png](https://bookstack.pbr.org.au/uploads/images/gallery/2024-05/scaled-1680-/tyjimage.png)](https://bookstack.pbr.org.au/uploads/images/gallery/2024-05/tyjimage.png) 3. Search for the users name that they purchased the pass with [![image.png](https://bookstack.pbr.org.au/uploads/images/gallery/2024-05/scaled-1680-/EpGimage.png)](https://bookstack.pbr.org.au/uploads/images/gallery/2024-05/EpGimage.png) 4. Right click the Member details and select **Properties**, This will bring you to the purchase within CL. [![image.png](https://bookstack.pbr.org.au/uploads/images/gallery/2024-05/scaled-1680-/ko9image.png)](https://bookstack.pbr.org.au/uploads/images/gallery/2024-05/ko9image.png) 5. Double click the purchase [![image.png](https://bookstack.pbr.org.au/uploads/images/gallery/2024-05/scaled-1680-/eWHimage.png)](https://bookstack.pbr.org.au/uploads/images/gallery/2024-05/eWHimage.png) 6. Follow the normal process to send a confirmation email. **Send > Confirmation to Client... > Next > Next > Finish.** This will send a confirmation to the email provided in the booking. [![image.png](https://bookstack.pbr.org.au/uploads/images/gallery/2024-05/scaled-1680-/681image.png)](https://bookstack.pbr.org.au/uploads/images/gallery/2024-05/681image.png) An example of the emails is below: [![image.png](https://bookstack.pbr.org.au/uploads/images/gallery/2024-05/scaled-1680-/g1Timage.png)](https://bookstack.pbr.org.au/uploads/images/gallery/2024-05/g1Timage.png)