# How to: Reset a Annual Pass user password

1. Go to membership details  
    [![image.png](https://bookstack.pbr.org.au/uploads/images/gallery/2024-11/scaled-1680-/i5dimage.png)](https://bookstack.pbr.org.au/uploads/images/gallery/2024-11/i5dimage.png)
2. Search for the Annual pass members full name or membership number  
    [![image.png](https://bookstack.pbr.org.au/uploads/images/gallery/2024-11/scaled-1680-/wVCimage.png)](https://bookstack.pbr.org.au/uploads/images/gallery/2024-11/wVCimage.png)
3. You then need to find the "Parent Card". This will be the Lead Adult for the account, and where the account details are.  
    [![image.png](https://bookstack.pbr.org.au/uploads/images/gallery/2024-11/scaled-1680-/S96image.png)](https://bookstack.pbr.org.au/uploads/images/gallery/2024-11/S96image.png)  
    As you can see above, the member card # 15081577 does not have a parent, therefore it is the parent.
4. Right click this user and select properties   
    [![image.png](https://bookstack.pbr.org.au/uploads/images/gallery/2024-11/scaled-1680-/0PAimage.png)](https://bookstack.pbr.org.au/uploads/images/gallery/2024-11/0PAimage.png)
5. You can confirm if the user has setup portal access with the status.  
    [![image.png](https://bookstack.pbr.org.au/uploads/images/gallery/2024-11/scaled-1680-/Dr1image.png)](https://bookstack.pbr.org.au/uploads/images/gallery/2024-11/Dr1image.png)
6. Then select **Send password reset email** [![image.png](https://bookstack.pbr.org.au/uploads/images/gallery/2024-11/scaled-1680-/4Fpimage.png)](https://bookstack.pbr.org.au/uploads/images/gallery/2024-11/4Fpimage.png)
7. The customer will receive an email to in 2-5 minutes with instructions on how to reset their password.  
       
    [![image.png](https://bookstack.pbr.org.au/uploads/images/gallery/2024-11/scaled-1680-/JF2image.png)](https://bookstack.pbr.org.au/uploads/images/gallery/2024-11/JF2image.png)