# How: A User can reset their password

1. Go to the annual pass login webpage.
2. Click **I have forgotten my password.** [![image.png](https://bookstack.pbr.org.au/uploads/images/gallery/2024-06/scaled-1680-/eNvimage.png)](https://bookstack.pbr.org.au/uploads/images/gallery/2024-06/eNvimage.png)
3. Type in the email address for the account and click Reset Password, they will then be sent an email.   
      
    [![image.png](https://bookstack.pbr.org.au/uploads/images/gallery/2024-06/scaled-1680-/x2pimage.png)](https://bookstack.pbr.org.au/uploads/images/gallery/2024-06/x2pimage.png)
4. You can see a successful reset here and an unsuccessful attempt below. This could be an incorrect email for example.  
       
    [![image.png](https://bookstack.pbr.org.au/uploads/images/gallery/2024-06/scaled-1680-/hMAimage.png)](https://bookstack.pbr.org.au/uploads/images/gallery/2024-06/hMAimage.png)
    
    [![image.png](https://bookstack.pbr.org.au/uploads/images/gallery/2024-06/scaled-1680-/4Duimage.png)](https://bookstack.pbr.org.au/uploads/images/gallery/2024-06/4Duimage.png)
5. They can then click the link in the email.
    
    [![image.png](https://bookstack.pbr.org.au/uploads/images/gallery/2024-06/scaled-1680-/rnSimage.png)](https://bookstack.pbr.org.au/uploads/images/gallery/2024-06/rnSimage.png)
6. Type in the new password and click update  
      
    [![image.png](https://bookstack.pbr.org.au/uploads/images/gallery/2024-06/scaled-1680-/YuIimage.png)](https://bookstack.pbr.org.au/uploads/images/gallery/2024-06/YuIimage.png)
    
      
    
    - If it does not meet minimum requirements it will prompt them to change it.   
        [![image.png](https://bookstack.pbr.org.au/uploads/images/gallery/2024-06/scaled-1680-/Ud0image.png)](https://bookstack.pbr.org.au/uploads/images/gallery/2024-06/Ud0image.png)
7. They will then receive an email confirmation that it has been reset. From here they can click the link to login with the new password.   
       
    [![image.png](https://bookstack.pbr.org.au/uploads/images/gallery/2024-06/scaled-1680-/p0fimage.png)](https://bookstack.pbr.org.au/uploads/images/gallery/2024-06/p0fimage.png)