Meal Requests/Dietary Requirements

Creating a New Booking with a Meal Request or Dietary Requirement
In this example I will creating a new booking for our Murder Mystery for 2 people. 
 If you are looking to edit an existing booking to add or change meal requests please go  here . 
 
 Firstly, make a booking for the product as you normally would by going to Standard Booking . Put in the booking details and select  Update 
 
 
 You will then be met with the Booking Names window. You need to put in the First Name , Surname  of  all passengers  as well as the Meal Request field if they have one. 
 If you do not see this screen, you can continue with the booking and edit the details later. Please click here if you are unsure how to edit the booking Meal Request details. 
 
 
 
 To select a meal request click on the cell and the available pre-filled options will be selectable. When selected the background of the text will be blue. Multiple requests can be selected 
 
 In the below example John Smith is Gluten Free and Vegan -

 You also have Meal Request Other, this is a text field anything can be put into. Any additional requirements should be confirmed with Commercial management.  
 
 
 You can then select Apply then OK  and you will be taken to the prepayment section for the booking. 

Editing or Adding a Meal Request to an existing booking
Search for the booking and go into the booking details  
 On the right of the party name go to click the party details icon (see below) 
 
 
 From here you can click into the Meal Request Cell and add a Meal Request or deselect an existing option. 
 
 
 For this case I have removed Vegan from John and added Vegetarian 
 
 
 You can then select OK and you have edited the Meal Request details. 

How a Customer will make Meal Requests for applicable products.
As of 09/10/2024 Meal Requests are only enabled and required on Paint & Sip and Murder Mystery products 
 
 They will go through the normal webpages and select a product, in this example Murder Mystery. 
 They will then select what fares and how many they would like as usual.  
 
 
 If the product they have selected has a dietary selection they will be prompted to fill in the Name , and Dietary Request for each person they have booked for. 
 As of writing this document both of these fields are  Mandatory.   
 
 
 
 They have the ability to select one or multiple options AND can fill in Additional Dietary Information.  
 
 
 They can then hit next and go through the normal payment process

Dietary Requests on Manifests
When a meal request is filled out it shows in the manifest next to each passengers name.  In this case you can see John Smith has selected Gluten Free and Vegetarian , they have also given additional information being  "No Peas". 
 This information is gathered during the booking process from a customer.