# Meal Requests/Dietary Requirements

# Creating a New Booking with a Meal Request or Dietary Requirement

#### In this example I will creating a new booking for our Murder Mystery for 2 people.

##### If you are looking to edit an existing booking to add or change meal requests please go [**here**](https://bookstack.pbr.org.au/books/customlinc-staff-documentation/page/editing-or-adding-a-meal-request-to-an-existing-booking).  
  


1. Firstly, make a booking for the product as you normally would by going to **Standard Booking**. Put in the booking details and select **Update**   
    [![image.png](https://bookstack.pbr.org.au/uploads/images/gallery/2024-10/scaled-1680-/gtqimage.png)](https://bookstack.pbr.org.au/uploads/images/gallery/2024-10/gtqimage.png)
2. You will then be met with the Booking Names window. You need to put in the **First Name**, **Surname** of **all passengers** as well as the **Meal Request** field if they have one.  
    <p class="callout info">If you do not see this screen, you can continue with the booking and edit the details later.   
      
    [Please click here if you are unsure how to edit the booking Meal Request details.](https://bookstack.pbr.org.au/books/customlinc-staff-documentation/page/editing-or-adding-a-meal-request-to-an-existing-booking)</p>
    
      
    [![image.png](https://bookstack.pbr.org.au/uploads/images/gallery/2024-10/scaled-1680-/ZRBimage.png)](https://bookstack.pbr.org.au/uploads/images/gallery/2024-10/ZRBimage.png)
3. To select a meal request click on the cell and the available pre-filled options will be selectable. When selected the background of the text will be blue. Multiple requests can be selected  
    [![image.png](https://bookstack.pbr.org.au/uploads/images/gallery/2024-10/scaled-1680-/6NIimage.png)](https://bookstack.pbr.org.au/uploads/images/gallery/2024-10/6NIimage.png)
    
      
    In the below example John Smith is Gluten Free and Vegan - [![image.png](https://bookstack.pbr.org.au/uploads/images/gallery/2024-10/scaled-1680-/YhMimage.png)](https://bookstack.pbr.org.au/uploads/images/gallery/2024-10/YhMimage.png)  
      
    You also have Meal Request Other, this is a text field anything can be put into. Any additional requirements should be confirmed with Commercial management.
    
    [![image.png](https://bookstack.pbr.org.au/uploads/images/gallery/2024-10/scaled-1680-/3eiimage.png)](https://bookstack.pbr.org.au/uploads/images/gallery/2024-10/3eiimage.png)
4. You can then select **Apply** then **OK** and you will be taken to the prepayment section for the booking.

# Editing or Adding a Meal Request to an existing booking

1. Search for the booking and go into the booking details [![image.png](https://bookstack.pbr.org.au/uploads/images/gallery/2024-10/scaled-1680-/ERCimage.png)](https://bookstack.pbr.org.au/uploads/images/gallery/2024-10/ERCimage.png)
2. On the right of the party name go to click the party details icon (see below)  
    [![image.png](https://bookstack.pbr.org.au/uploads/images/gallery/2024-10/scaled-1680-/6uCimage.png)](https://bookstack.pbr.org.au/uploads/images/gallery/2024-10/6uCimage.png)
3. From here you can click into the Meal Request Cell and add a Meal Request or deselect an existing option.  
    [![image.png](https://bookstack.pbr.org.au/uploads/images/gallery/2024-10/scaled-1680-/VDeimage.png)](https://bookstack.pbr.org.au/uploads/images/gallery/2024-10/VDeimage.png)
4. For this case I have removed Vegan from John and added Vegetarian  
    [![image.png](https://bookstack.pbr.org.au/uploads/images/gallery/2024-10/scaled-1680-/3m8image.png)](https://bookstack.pbr.org.au/uploads/images/gallery/2024-10/3m8image.png)
5. You can then select **OK** and you have edited the Meal Request details.

# How a Customer will make Meal Requests for applicable products.

<p class="callout info">As of 09/10/2024 Meal Requests are only enabled and required on Paint &amp; Sip and Murder Mystery products</p>

1. They will go through the normal webpages and select a product, in this example Murder Mystery.[![image.png](https://bookstack.pbr.org.au/uploads/images/gallery/2024-10/scaled-1680-/jczimage.png)](https://bookstack.pbr.org.au/uploads/images/gallery/2024-10/jczimage.png)
2. They will then select what fares and how many they would like as usual.   
    [![image.png](https://bookstack.pbr.org.au/uploads/images/gallery/2024-10/scaled-1680-/2EBimage.png)](https://bookstack.pbr.org.au/uploads/images/gallery/2024-10/2EBimage.png)
3. If the product they have selected has a dietary selection they will be prompted to fill in the **Name**, and **Dietary Request** for each person they have booked for.   
    <p class="callout info">As of writing this document both of these fields are **Mandatory.**  </p>
    
      
    [![image.png](https://bookstack.pbr.org.au/uploads/images/gallery/2024-10/scaled-1680-/tEJimage.png)](https://bookstack.pbr.org.au/uploads/images/gallery/2024-10/tEJimage.png)
4. They have the ability to select one or multiple options AND can fill in Additional Dietary Information.   
    [![image.png](https://bookstack.pbr.org.au/uploads/images/gallery/2024-10/scaled-1680-/7Zuimage.png)](https://bookstack.pbr.org.au/uploads/images/gallery/2024-10/7Zuimage.png)
5. They can then hit next and go through the normal payment process

# Dietary Requests on Manifests

##### When a meal request is filled out it shows in the manifest next to each passengers name.   
  
In this case you can see **John Smith** has selected **Gluten Free and Vegetarian**, they have also given additional information being **"No Peas".**  
  


##### [![image.png](https://bookstack.pbr.org.au/uploads/images/gallery/2024-11/scaled-1680-/Qhsimage.png)](https://bookstack.pbr.org.au/uploads/images/gallery/2024-11/Qhsimage.png)  
  
This information is gathered during the booking process from a customer.   
  


[![image.png](https://bookstack.pbr.org.au/uploads/images/gallery/2024-11/scaled-1680-/kjMimage.png)](https://bookstack.pbr.org.au/uploads/images/gallery/2024-11/kjMimage.png)