# Agent Portal

# Agent Portal Instructions

1. Navigate to [https://bookings.puffingbilly.com.au/AgentPortal/](https://bookings.puffingbilly.com.au/AgentPortal/) in your chosen internet browser.
2. Login with your credentials. [![image.png](https://bookstack.pbr.org.au/uploads/images/gallery/2025-02/scaled-1680-/zGLimage.png)](https://bookstack.pbr.org.au/uploads/images/gallery/2025-02/zGLimage.png)
3. <span style="font-size: 12.0pt; line-height: 115%; font-family: 'Aptos',sans-serif; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: Aptos; mso-fareast-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: minor-bidi; mso-ansi-language: EN-AU; mso-fareast-language: EN-US; mso-bidi-language: AR-SA; mso-no-proof: yes;">Once logged in you will be met with your dashboard. Here you can see any future bookings.</span>[![image.png](https://bookstack.pbr.org.au/uploads/images/gallery/2025-02/scaled-1680-/aFGimage.png)](https://bookstack.pbr.org.au/uploads/images/gallery/2025-02/aFGimage.png)
4. <span style="font-size: 12.0pt; line-height: 115%; font-family: 'Aptos',sans-serif; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: Aptos; mso-fareast-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: minor-bidi; mso-ansi-language: EN-AU; mso-fareast-language: EN-US; mso-bidi-language: AR-SA;">In the “New Booking” tab is where you can create a booking.<span style="mso-no-proof: yes;"> </span></span>[![image.png](https://bookstack.pbr.org.au/uploads/images/gallery/2025-02/scaled-1680-/tSNimage.png)](https://bookstack.pbr.org.au/uploads/images/gallery/2025-02/tSNimage.png)
5. <span style="mso-bidi-font-family: Aptos; mso-bidi-theme-font: minor-latin;"><span style="mso-list: Ignore;">1.<span style="font: 7.0pt 'Times New Roman';"> </span></span></span><span style="mso-no-proof: yes;">Select “Buy Now”. </span>
    
    [![image.png](https://bookstack.pbr.org.au/uploads/images/gallery/2025-02/scaled-1680-/Uyximage.png)](https://bookstack.pbr.org.au/uploads/images/gallery/2025-02/Uyximage.png)
6. <span style="font-size: 12.0pt; line-height: 115%; font-family: 'Aptos',sans-serif; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: Aptos; mso-fareast-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: minor-bidi; mso-ansi-language: EN-AU; mso-fareast-language: EN-US; mso-bidi-language: AR-SA;">Here you can select the service and date of the booking.<span style="mso-no-proof: yes;"> </span></span>[![image.png](https://bookstack.pbr.org.au/uploads/images/gallery/2025-02/scaled-1680-/58Himage.png)](https://bookstack.pbr.org.au/uploads/images/gallery/2025-02/58Himage.png)
    
    - <span style="font-size: 12.0pt; line-height: 115%; font-family: 'Aptos',sans-serif; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: Aptos; mso-fareast-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: minor-bidi; mso-ansi-language: EN-AU; mso-fareast-language: EN-US; mso-bidi-language: AR-SA; mso-no-proof: yes;">You can also click the calendar to look at other dates. If a product is not available on that date, it will take you to the next available date.</span>[![image.png](https://bookstack.pbr.org.au/uploads/images/gallery/2025-02/scaled-1680-/gpuimage.png)](https://bookstack.pbr.org.au/uploads/images/gallery/2025-02/gpuimage.png)
7. <span style="font-size: 12.0pt; line-height: 115%; font-family: 'Aptos',sans-serif; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: Aptos; mso-fareast-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: minor-bidi; mso-ansi-language: EN-AU; mso-fareast-language: EN-US; mso-bidi-language: AR-SA; mso-no-proof: yes;">Select who will be travelling. </span><span style="font-size: 12.0pt; line-height: 115%; font-family: 'Aptos',sans-serif; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: Aptos; mso-fareast-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: minor-bidi; mso-ansi-language: EN-AU; mso-fareast-language: EN-US; mso-bidi-language: AR-SA; mso-no-proof: yes;"> </span>[![image.png](https://bookstack.pbr.org.au/uploads/images/gallery/2025-02/scaled-1680-/dLDimage.png)](https://bookstack.pbr.org.au/uploads/images/gallery/2025-02/dLDimage.png)
8. <span style="font-size: 12.0pt; line-height: 115%; font-family: 'Aptos',sans-serif; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: Aptos; mso-fareast-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: minor-bidi; mso-ansi-language: EN-AU; mso-fareast-language: EN-US; mso-bidi-language: AR-SA; mso-no-proof: yes;">Select any options. </span>[![image.png](https://bookstack.pbr.org.au/uploads/images/gallery/2025-02/scaled-1680-/rLlimage.png)](https://bookstack.pbr.org.au/uploads/images/gallery/2025-02/rLlimage.png)
9. <span style="font-size: 12.0pt; line-height: 115%; font-family: 'Aptos',sans-serif; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: Aptos; mso-fareast-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: minor-bidi; mso-ansi-language: EN-AU; mso-fareast-language: EN-US; mso-bidi-language: AR-SA; mso-no-proof: yes;">Fill in the customer contact information. This will be the person travelling on the day.</span>[![image.png](https://bookstack.pbr.org.au/uploads/images/gallery/2025-02/scaled-1680-/NcRimage.png)](https://bookstack.pbr.org.au/uploads/images/gallery/2025-02/NcRimage.png)
    
    [![image.png](https://bookstack.pbr.org.au/uploads/images/gallery/2025-02/scaled-1680-/Qy1image.png)](https://bookstack.pbr.org.au/uploads/images/gallery/2025-02/Qy1image.png)
10. <span style="font-size: 12.0pt; line-height: 115%; font-family: 'Aptos',sans-serif; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: Aptos; mso-fareast-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: minor-bidi; mso-ansi-language: EN-AU; mso-fareast-language: EN-US; mso-bidi-language: AR-SA; mso-no-proof: yes;">Once paid, you can print off the booking confirmation if you like. You can confirm the booking was successful by looking in your dashboard for upcoming travel.</span>[![image.png](https://bookstack.pbr.org.au/uploads/images/gallery/2025-02/scaled-1680-/M9Jimage.png)](https://bookstack.pbr.org.au/uploads/images/gallery/2025-02/M9Jimage.png)
11. <span style="font-size: 12.0pt; line-height: 115%; font-family: 'Aptos',sans-serif; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: Aptos; mso-fareast-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: minor-bidi; mso-ansi-language: EN-AU; mso-fareast-language: EN-US; mso-bidi-language: AR-SA;">The “Booking Search” tab will let you search through any past bookings. This can be used if you need to find out any information such as product, departure date, reference numbers etc.<span style="mso-no-proof: yes;"> </span></span>[![image.png](https://bookstack.pbr.org.au/uploads/images/gallery/2025-02/scaled-1680-/UsMimage.png)](https://bookstack.pbr.org.au/uploads/images/gallery/2025-02/UsMimage.png)
12. <span style="font-size: 12.0pt; line-height: 115%; font-family: 'Aptos',sans-serif; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: Aptos; mso-fareast-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: minor-bidi; mso-ansi-language: EN-AU; mso-fareast-language: EN-US; mso-bidi-language: AR-SA; mso-no-proof: yes;">The “Rates” tab will show your commission for each product. </span>[![image.png](https://bookstack.pbr.org.au/uploads/images/gallery/2025-02/scaled-1680-/gOWimage.png)](https://bookstack.pbr.org.au/uploads/images/gallery/2025-02/gOWimage.png)
13. <span style="font-size: 12.0pt; line-height: 115%; font-family: 'Aptos',sans-serif; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: Aptos; mso-fareast-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: minor-bidi; mso-ansi-language: EN-AU; mso-fareast-language: EN-US; mso-bidi-language: AR-SA; mso-no-proof: yes;">The “List Users” tab will show a list of current users. You are also able to add a user to be able to login to your agent portal. You can archive/delete a user by clicking on their name and selecting “archive user”.</span>[![image.png](https://bookstack.pbr.org.au/uploads/images/gallery/2025-02/scaled-1680-/pGAimage.png)](https://bookstack.pbr.org.au/uploads/images/gallery/2025-02/pGAimage.png)
    
    [![image.png](https://bookstack.pbr.org.au/uploads/images/gallery/2025-02/scaled-1680-/NX8image.png)](https://bookstack.pbr.org.au/uploads/images/gallery/2025-02/NX8image.png)
14. <span style="font-size: 12.0pt; line-height: 115%; font-family: 'Aptos',sans-serif; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: Aptos; mso-fareast-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: minor-bidi; mso-ansi-language: EN-AU; mso-fareast-language: EN-US; mso-bidi-language: AR-SA; mso-no-proof: yes;">You can change your password here. </span>[![image.png](https://bookstack.pbr.org.au/uploads/images/gallery/2025-02/scaled-1680-/ztFimage.png)](https://bookstack.pbr.org.au/uploads/images/gallery/2025-02/ztFimage.png)
    
    <span style="font-size: 12.0pt; line-height: 115%; font-family: 'Aptos',sans-serif; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: Aptos; mso-fareast-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: minor-bidi; mso-ansi-language: EN-AU; mso-fareast-language: EN-US; mso-bidi-language: AR-SA; mso-no-proof: yes;"> </span>